Senior Technical Advisor for Technical Area
hace 2 meses
Senior Technical Advisor Opportunity
We're seeking a highly knowledgeable Senior Technical Advisor for the Technical Area to join our team in a senior technical role. This role offers the opportunity to drive technical advancement and identify opportunities for product improvement.
Key Responsibilities:
• Serve as the primary point of escalation in cases with severe business impact for large or demanding customer accounts.
• Solve technical problems for multiple topics and processes, developing new methodologies for resolution as needed.
• Deliver an excellent customer experience through timely and accurate case resolutions.
• Identify challenges and knowledge gaps on the team, collaborating with stakeholders and colleagues to address issues.
• Work with client representatives to understand, document, and implement tools and processes for the team.
• Collaborate on cross-team and cross-product technical escalations to resolve customer issues quickly.
Qualifications:
• At least 4 years of experience in technical support, software support, IT operations, and/or infrastructure services.
• Proficiency in both written and spoken English.
• Higher-level education in a technology discipline, or equivalent experience in technical solutions implementation or a technology consulting role.
• Proficiency with Microsoft products, technologies, operating systems, and the Microsoft Office suite.
• Advanced proficiency with customer hardware, software, operating systems, programming languages, and cloud-based technologies.
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