Senior Technical Advisor for Technical Area

hace 2 meses


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

Senior Technical Advisor Opportunity

We're seeking a highly knowledgeable Senior Technical Advisor for the Technical Area to join our team in a senior technical role. This role offers the opportunity to drive technical advancement and identify opportunities for product improvement.

Key Responsibilities:

• Serve as the primary point of escalation in cases with severe business impact for large or demanding customer accounts.

• Solve technical problems for multiple topics and processes, developing new methodologies for resolution as needed.

• Deliver an excellent customer experience through timely and accurate case resolutions.

• Identify challenges and knowledge gaps on the team, collaborating with stakeholders and colleagues to address issues.

• Work with client representatives to understand, document, and implement tools and processes for the team.

• Collaborate on cross-team and cross-product technical escalations to resolve customer issues quickly.

Qualifications:

• At least 4 years of experience in technical support, software support, IT operations, and/or infrastructure services.

• Proficiency in both written and spoken English.

• Higher-level education in a technology discipline, or equivalent experience in technical solutions implementation or a technology consulting role.

• Proficiency with Microsoft products, technologies, operating systems, and the Microsoft Office suite.

• Advanced proficiency with customer hardware, software, operating systems, programming languages, and cloud-based technologies.


  • Technical Expert

    hace 3 semanas


    Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    About Tek ExpertsWe are a tech services and support company focused on delivering specialized solutions for clients. Our team of experts strives to help customers succeed by providing agile, relationship-based support.Senior Technical Advisor Job DescriptionThis role involves serving as the primary point of escalation for large or demanding customer...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    We are seeking an experienced Senior Technical Advisor to join our team at Tek Experts. Our company is a tech services and support organization that delivers specialized solutions for clients worldwide.Exceptional Outcomes with Purpose-Built SolutionsTek Experts is part of TeKnowledge, where innovation meets purpose. We're transforming the tech landscape...


  • Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

    About GolabsGolabs is a dynamic and innovative company that offers a wide range of exciting opportunities for professionals looking to advance their careers.Overview of the Role:We are seeking an experienced Senior Technical Escalation Specialist to join our team and help us deliver exceptional customer experiences for our clients. As a key member of our...


  • Alajuela, Alajuela, Costa Rica Splunk A tiempo completo

    Splunk is a leader in the digital world, and we're looking for a skilled Senior Technical Support Engineer to join our team. If you have a passion for technology and a strong desire to help others, this could be the perfect role for you.About the RoleWe're seeking a highly motivated and organized individual who can provide top-notch technical support to our...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    We are seeking a skilled customer-oriented Senior Technical Solutions Expert to resolve complex customer cases, collaborate with customers to resolve software issues and deliver exceptional customer service.Driving business success with innovative solutions.Tek Experts is a tech services and support company providing specialized and unique solutions for...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    Job DescriptionWe are seeking a Senior Technical Operations Manager to lead our technical support team in delivering exceptional customer service. The ideal candidate will have 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support, with 1-2 years of experience managing teams.Key Responsibilities:Manage...


  • Alajuela, Alajuela, Costa Rica Microvention A tiempo completo

    Job Summary: Microvention is seeking a highly skilled and experienced Senior Technical Support Specialist to join our team. This is a full-time position that will be responsible for providing technical support to our internal teams, managing hardware and software systems, and implementing automation solutions.About the Role:We are looking for someone with...


  • Alajuela, Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Finance Architect Lead to join our team at Kimberly-Clark. This role will be responsible for leading the technical design and implementation of small to medium-sized projects within the Finance Area.Key ResponsibilitiesDevelop and maintain technical architectures for finance-related projects, ensuring...


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **Role Summary**This is a senior technical leadership role that oversees various engineering functions, including facilities and maintenance management, environmental, health, and safety programs, and manufacturing problem solving.**Key Responsibilities**Communicate the overall strategic vision and goals to technical teams and ensure alignment with site...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    Job DescriptionWe are seeking an experienced Senior Technical Team Lead to oversee the management and development of a team of 15-20 support engineers, ensuring exceptional customer service delivery across technical service lines.Key Responsibilities:Team Management: Effectively manage your team to ensure seamless customer service delivery, fostering a...


  • Alajuela, Alajuela, Costa Rica H.B. Fuller A tiempo completo

    Job OverviewH.B. Fuller is a leading global adhesives provider with a strong focus on innovative solutions and customer satisfaction.About the RoleWe are seeking a highly skilled Senior SAP Technical Consultant to join our team, responsible for delivering expert-level support for our e-invoicing solutions across the globe.ResponsibilitiesProvide proactive...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    Company Overview:Tek Experts is a leading tech services and support company that delivers specialized solutions for clients worldwide. Our team of experts is dedicated to helping customers succeed by providing agile, relationship-based support.About the Role:We are seeking an experienced Technical Solutions Architect to join our team in a senior technical...


  • Alajuela, Alajuela, Costa Rica Splunk A tiempo completo

    Splunk is revolutionizing the way organizations harness the power of data to drive informed business decisions. As a fast-growing company, we're seeking a highly motivated and results-driven individual to join our dynamic Solution Engineering team.We're passionate about empowering our customers to achieve their goals through innovative technology solutions....


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    Overview:We are seeking a highly skilled Technical Operations Manager to lead and develop our team of support engineers, ensuring exceptional customer service delivery. This key business leader will serve as the primary point of contact for customers, delivery teams, and senior management from Tek Experts and our clients.Driving Exceptional Outcomes with...


  • Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

    At SmileDirectClub, we believe in empowering our Team Members to create positive change. As a Senior NetSuite Technical Lead, you will play a key role in shaping our financial and supply chain systems.We are searching for an experienced NetSuite professional with a strong background in configuration, data object management, and data integrity. The ideal...


  • Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

    **About this role at Golabs**:**Key Responsibilities**Develop and maintain technical knowledge solutions to support our customers.Collaborate with the team to research, diagnose, and troubleshoot technical issues, ensuring timely resolution and adherence to SLAs.Document and track customer issues, identifying and documenting technical defects and challenges,...


  • Alajuela, Alajuela, Costa Rica Kimberly-Clark A tiempo completo

    **Company Overview**Kimberly-Clark, a 150-year-old market leader, is dedicated to delivering exceptional products and services. Our iconic brands, such as Huggies, Kleenex, and Kotex, are used by billions of people worldwide every day.We strive for innovation and excellence in everything we do, from product development to process improvement. Our customers...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job OverviewThis role is an exciting opportunity to provide technical assistance to 3M employees, contractors, and vendors. Working from a service desk environment, you will be responsible for resolving Windows / iOS software/hardware technical issues, inquiries, and business processes.ResponsibilitiesYou will be the primary point of contact for incoming...

  • IT Technical Specialist

    hace 3 semanas


    Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

    About the Job">Golabs is seeking an experienced Technical Support Engineer to join our team. In this role, you will be responsible for providing exceptional technical support to our customers.">About You">We are looking for a highly skilled and motivated individual with a strong background in technical support. Your primary responsibility will be to develop...


  • Alajuela, Alajuela, Costa Rica Zillow A tiempo completo

    About the RoleWe are seeking a Senior Technical Program Manager to lead the development and ongoing success of large scale media solutions. This role involves three distinct focuses for success: Delivery, Cross-Team Coordination, and Program Analysis.Key Responsibilities:Delivery: Partner with Product and Tech to think through and plan solutions, leveraging...