Technical Area Expert
hace 5 días
We are seeking an experienced Senior Technical Advisor to join our team at Tek Experts. Our company is a tech services and support organization that delivers specialized solutions for clients worldwide.
Exceptional Outcomes with Purpose-Built Solutions
Tek Experts is part of TeKnowledge, where innovation meets purpose. We're transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and technical skilling tailored to public and private sectors.
About the Role
- Serve as primary point of escalation for large or demanding customer accounts.
- Solve complex technical problems across multiple topics and processes, developing methodologies for resolution.
- Deliver exceptional customer experience through timely and accurate case resolutions.
- Identify team challenges and knowledge gaps, collaborating with stakeholders to address issues.
- Work with client representatives to understand, document, and implement tools and processes.
- Collaborate on cross-team and cross-product technical escalations to resolve customer issues quickly.
- Develop and deliver training material to improve team technical knowledge and customer satisfaction.
Requirements
- Familiarity with Dynamics 365 Operations, Dynamics 365 Business Central, Dynamics 365 Customer Engagement, and Microsoft Power Apps and Flows.
- Creative problem-solving skills, adaptability, and a customer-obsessed mindset.
- Proficient in written and spoken English.
- At least 4 years of experience in technical support, software support, IT operations, and/or infrastructure services.
- Higher-level education in a technology discipline, or equivalent experience in technical solutions implementation or a technology consulting role.
What We Offer
- A competitive salary of $85,000 - $110,000 per year, depending on experience.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
About Tek Experts
- Tek Experts is a leading tech services and support company delivering specialized solutions for clients worldwide.
- We're problem solvers, engagers, and creative thinkers who help customers succeed.
- We offer agile support to enterprises, helping them thrive in the global market.
-
Sme For Technical Area Expert
hace 1 mes
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoTechnical Requirements:As a highly knowledgeable SME for Technical Area, you will be responsible for the technical advancement of the staff and identifying opportunities for product improvement. This role will serve as the primary point of escalation in cases with severe business impact for large or demanding customer accounts. You will solve technical...
-
Senior Technical Advisor for Technical Area
hace 1 mes
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoSenior Technical Advisor OpportunityWe're seeking a highly knowledgeable Senior Technical Advisor for the Technical Area to join our team in a senior technical role. This role offers the opportunity to drive technical advancement and identify opportunities for product improvement.Key Responsibilities:• Serve as the primary point of escalation in cases with...
-
Senior Technical Solutions Expert
hace 5 días
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoWe are seeking a skilled customer-oriented Senior Technical Solutions Expert to resolve complex customer cases, collaborate with customers to resolve software issues and deliver exceptional customer service.Driving business success with innovative solutions.Tek Experts is a tech services and support company providing specialized and unique solutions for...
-
Technical Expert for Product Innovation and Development
hace 2 semanas
Alajuela, Alajuela, Costa Rica Kimberly-Clark A tiempo completoAbout UsKimberly-Clark is a leading global consumer goods company with 150 years of market leadership. Our iconic brands, such as Huggies, Kleenex, and Kotex, are used by billions of people worldwide every day.We're committed to delivering better care for our customers through product and process innovation. To achieve this goal, we need bold, transformative...
-
Predictive Maintenance Expert
hace 1 mes
Alajuela, Alajuela, Costa Rica Amentum A tiempo completoAbout the Role:Amentum is seeking a skilled Predictive Maintenance Expert to support the site's operations team.Key Responsibilities:Perform predictive maintenance inspections and data collection of various equipment and technologies. Generate database reports and analyze data to optimize maintenance schedules. Plan, coordinate, and assign labor according to...
-
Backend Development Expert
hace 1 mes
Alajuela, Alajuela, Costa Rica Grupo Preselección A tiempo completoAbout the RoleGrupo Preselección is seeking a highly skilled Backend Software Engineer to join our team. This is a senior-level position that requires expertise in SQL, Python, and FastAPI.Key ResponsibilitiesDesign and develop efficient backend systems using Python and FastAPIEnsure high-quality code and adhere to best practicesCollaborate with team...
-
Technical Support Specialist
hace 1 mes
Alajuela, Alajuela, Costa Rica Solventum A tiempo completoJob DescriptionAs a Data Analytics Technical Support Representative at Solventum, you will play a pivotal role in delivering exceptional support to our internal customers. Your primary responsibilities will include providing second-level technical support for data and business intelligence products, performing problem recognition, research, and resolving...
-
Salesforce Platform Expert
hace 1 mes
Alajuela, Alajuela, Costa Rica Snap Finance A tiempo completoAbout this role:We are seeking a highly skilled Salesforce expert to join our team at Snap Finance. As a Senior Salesforce Administrator, you will play a crucial role in driving our Salesforce platform forward, leveraging your expertise to enhance our user experience, improve data quality, and implement best practices.Responsibilities:Manage user and license...
-
Quality Assurance Expert with Agile Development
hace 4 semanas
Alajuela, Alajuela, Costa Rica Hashmap A tiempo completoWe are Hashmap, a company seeking a Quality Assurance Expert to lead our project in Heredia, Costa Rica. As a technical lead, you will mentor and guide our team.- You should have strong skills in requirement analysis, team coordination, and test case creation.- Experience in Quality Engineering or Development in Agile environments is essential.- Your...
-
Medical Device Quality Expert
hace 3 semanas
Alajuela, Alajuela, Costa Rica Freudenberg Medical Srl. A tiempo completoAs a Medical Device Quality Expert at Freudenberg Medical Srl., you will be part of a global technology group that makes the world cleaner, healthier and more comfortable. Our company is a leading provider for medical device design and manufacturing, offering a networked and diverse environment where everyone can thrive individually.Key...
-
Customer Support Representative
hace 4 semanas
Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completoWe are seeking a highly skilled Customer Support Representative to join our team at Abbott Laboratories. As a key member of our customer service department, you will be responsible for providing exceptional support to customers in the biotech, bio-instruments, or medical devices industries.**Estimated Salary:** $55,000 - $65,000 per year, depending on...
-
Supply Chain Expert
hace 3 semanas
Alajuela, Alajuela, Costa Rica Confluent Medical Technologies A tiempo completoWe are seeking a skilled Supply Chain Expert to join our talented team at Confluent Medical Technologies. This is an excellent opportunity for a motivated individual to contribute to the company's growth and success.About the RoleThe Supply Chain Expert will be responsible for procuring raw materials, OEM components, capital equipment, tooling, supplies, and...
-
Cybersecurity Expert
hace 1 mes
Alajuela, Alajuela, Costa Rica Sentinelone A tiempo completoAbout UsSentinelOne is a leading provider of next-generation cybersecurity solutions. Our XDR platform offers real-time threat prevention, detection, and response capabilities. We empower organizations to stay ahead of emerging threats and protect their digital assets.Our team values collaboration, innovation, and customer success. We're seeking a skilled...
-
Global Security Solutions Expert
hace 3 semanas
Alajuela, Alajuela, Costa Rica Splunk A tiempo completoSplunk builds a safer digital world by leveraging its unified security and observability platform. This enables the company to ensure digital systems are secure and reliable.About SplunkWe use our technology to create a fantastic career destination, and as a result, we want your whole, authentic self. Bring your work experience, problem-solving skills, and...
-
Technical Lead
hace 4 semanas
Alajuela, Alajuela, Costa Rica Golabs A tiempo completoAbout the RoleAt Golabs, we are seeking a highly skilled Technical Lead to spearhead our cyber security solutions. This is a unique opportunity for an experienced IT professional to join our team and drive technical excellence.Key ResponsibilitiesProvide expert technical guidance and support to employees on hardware, software, and network-related...
-
Salesforce Expert Solutions Professional
hace 3 semanas
Alajuela, Alajuela, Costa Rica Golabs A tiempo completoAbout the RoleGolabs is seeking a seasoned Salesforce expert to lead as a Solution Architect, utilizing their analytical and problem-solving skills to develop and maintain comprehensive solutions for commercial functions.Job ResponsibilitiesEvaluate business processes, capabilities, and systems for commercial functions to identify areas of...
-
Financial Analyst
hace 1 mes
Alajuela, Alajuela, Costa Rica Medtronic A tiempo completo**Financial Expertise for a Leading Healthcare Company**Medtronic is a pioneer in healthcare technology, and we're looking for a skilled Financial Analyst - Cost Expert to join our team.As a key member of our Finance Department, you'll play a crucial role in providing timely, relevant, and actionable financial information to drive our company's strategic...
-
Technical Support Expert for Dynamics Solutions
hace 2 semanas
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoAbout the RoleWe're seeking a customer-oriented Dynamics Tech Support Engineer to resolve complex customer cases. This individual will work with customers, collaborate with colleagues, and deliver exceptional customer service.The successful candidate will work on cases escalated by customers and/or Level 1 Support Engineers, providing quick and accurate...
-
Customer Service Expert
hace 3 semanas
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoAt Tek Experts, we are seeking a highly skilled Customer Service Expert to join our team as a Conflict Resolution Specialist. As a valued member of our global team, you will be responsible for providing exceptional customer service and resolving high-severity issues in a timely and effective manner.The ideal candidate will have excellent communication and...
-
Guest Experience Ambassador
hace 4 semanas
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoAbout Us: Marriott International, Inc. is a leading global hospitality company with over 1,000 locations worldwide.Estimated Salary: $45,000 - $60,000 per year (based on location and experience).Job Summary: We are seeking a highly motivated and customer-focused Guest Experience Expert to join our team at Fairfield by Marriott San Jose Airport Alajuela. As a...