Technical Area Expert

hace 5 días


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

We are seeking an experienced Senior Technical Advisor to join our team at Tek Experts. Our company is a tech services and support organization that delivers specialized solutions for clients worldwide.

Exceptional Outcomes with Purpose-Built Solutions

Tek Experts is part of TeKnowledge, where innovation meets purpose. We're transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and technical skilling tailored to public and private sectors.

About the Role

  • Serve as primary point of escalation for large or demanding customer accounts.
  • Solve complex technical problems across multiple topics and processes, developing methodologies for resolution.
  • Deliver exceptional customer experience through timely and accurate case resolutions.
  • Identify team challenges and knowledge gaps, collaborating with stakeholders to address issues.
  • Work with client representatives to understand, document, and implement tools and processes.
  • Collaborate on cross-team and cross-product technical escalations to resolve customer issues quickly.
  • Develop and deliver training material to improve team technical knowledge and customer satisfaction.

Requirements

  • Familiarity with Dynamics 365 Operations, Dynamics 365 Business Central, Dynamics 365 Customer Engagement, and Microsoft Power Apps and Flows.
  • Creative problem-solving skills, adaptability, and a customer-obsessed mindset.
  • Proficient in written and spoken English.
  • At least 4 years of experience in technical support, software support, IT operations, and/or infrastructure services.
  • Higher-level education in a technology discipline, or equivalent experience in technical solutions implementation or a technology consulting role.

What We Offer

  • A competitive salary of $85,000 - $110,000 per year, depending on experience.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About Tek Experts

  • Tek Experts is a leading tech services and support company delivering specialized solutions for clients worldwide.
  • We're problem solvers, engagers, and creative thinkers who help customers succeed.
  • We offer agile support to enterprises, helping them thrive in the global market.


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