Customer Service Expert

hace 4 semanas


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

At Tek Experts, we are seeking a highly skilled Customer Service Expert to join our team as a Conflict Resolution Specialist. As a valued member of our global team, you will be responsible for providing exceptional customer service and resolving high-severity issues in a timely and effective manner.

The ideal candidate will have excellent communication and negotiation skills, with the ability to work collaboratively with cross-functional teams to deliver quality resolutions. In this role, you will act as a liaison between customers and client representatives, ensuring that their needs are met and exceeded.

We estimate the salary for this position to be around $65,000 per year, based on national averages and industry standards. This figure may vary depending on factors such as location, experience, and qualifications.

Job Highlights:

  • Communicate proactively with customers to ensure a positive support experience
  • Manage high-severity issues with effective conflict resolution techniques
  • Collaborate with cross-functional teams for timely issue resolution
  • Maintain accurate documentation for all cases

Requirements:

  • Familiarity with Microsoft products and services
  • Customer service experience with a desire to learn technical skills
  • Strong negotiation and problem-solving skills
  • Excellent communication and organizational skills
  • Proficient in written and oral English
  • 1+ years of experience in customer service or technical support
  • Advanced English skills (85% or B2)
  • Some higher-level education preferred

Becoming part of our team means:

  • Working with a diverse group of experts from around the world
  • Opportunities for professional growth and development
  • A dynamic and fast-paced work environment
  • A competitive salary and benefits package


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