Customer Service Expert
hace 4 semanas
At Tek Experts, we are seeking a highly skilled Customer Service Expert to join our team as a Conflict Resolution Specialist. As a valued member of our global team, you will be responsible for providing exceptional customer service and resolving high-severity issues in a timely and effective manner.
The ideal candidate will have excellent communication and negotiation skills, with the ability to work collaboratively with cross-functional teams to deliver quality resolutions. In this role, you will act as a liaison between customers and client representatives, ensuring that their needs are met and exceeded.
We estimate the salary for this position to be around $65,000 per year, based on national averages and industry standards. This figure may vary depending on factors such as location, experience, and qualifications.
Job Highlights:
- Communicate proactively with customers to ensure a positive support experience
- Manage high-severity issues with effective conflict resolution techniques
- Collaborate with cross-functional teams for timely issue resolution
- Maintain accurate documentation for all cases
Requirements:
- Familiarity with Microsoft products and services
- Customer service experience with a desire to learn technical skills
- Strong negotiation and problem-solving skills
- Excellent communication and organizational skills
- Proficient in written and oral English
- 1+ years of experience in customer service or technical support
- Advanced English skills (85% or B2)
- Some higher-level education preferred
Becoming part of our team means:
- Working with a diverse group of experts from around the world
- Opportunities for professional growth and development
- A dynamic and fast-paced work environment
- A competitive salary and benefits package
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