Customer Service Specialist

hace 6 días


Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

Main Responsibilities

We are seeking a highly skilled Customer Service Specialist to join our team at Abbott Laboratories. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

Key Responsibilities

  • Receive, verify, and process purchase orders, and/or coordinate the distribution of medical devices to hospitals, sales representatives, and/or distributors as appropriate.
  • Research and resolve any problems with orders received, and correct the order as necessary.
  • Communicate all inventory shortages and shipping status to sales representatives and customers as required.
  • Perform pro-active follow-up to sales representatives/customers to ensure correct inventory records and timely billing of all devices.
  • Obtain approvals, issue and track Returns and Credits based on procedures.
  • Research and prepare billing corrections when required.

Requirements

To be successful in this role, you will need:

  • 1 or more years of demonstrated experience in a customer service or closely related environment.
  • Knowledge of computer systems including Word, Power Point, Excel, and Outlook.
  • Ability to travel approximately 10%, including internationally.
  • Regularly scheduled overtime is a requirement of this position.

Preferred Qualifications & Education

SAP Knowledge
Experience in the biotech, bio-instruments or medical devices industries.
Experience working in a broader enterprise/cross-division business unit model preferred.



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