Customer Service Telecommunication Specialist I
hace 1 mes
We are seeking a highly skilled Customer Service Telecommunication Specialist to join our team at Abbott Laboratories in Alajuela, Costa Rica. This is an exciting opportunity to work in a dynamic contact center environment, supporting sales representatives, physicians, and hospital personnel with patient tracking information and troubleshooting procedures.
About the RoleAs a Customer Service Telecommunication Specialist, you will be responsible for:
- Answering calls and responding to inquiries from customers, sales representatives, and hospital personnel
- Pulling up patient tracking information and determining sales representative coverage
- Sending case information via text message and performing outbound calls to confirm receipt
- Triage calls with guidance from other personnel when necessary
This role requires a strong communication skill set, knowledge of computer systems, and bilingual language proficiency in English and Spanish.
About YouTo succeed in this role, you should have:
- A high school degree or equivalent
- At least 1 year of experience in customer service, product support, IT, telecommunications, or a related field
- Fully bilingual language proficiency (English and Spanish)
In addition, having experience in the biotech, bio-instruments, or medical devices industries would be a plus.
About UsAbbott Laboratories is a global healthcare leader dedicated to creating breakthrough science that improves people's health. We offer a supportive and inclusive work environment, opportunities for career growth and development, and a comprehensive benefits package.
The estimated annual salary for this position is $45,000 - $60,000, depending on qualifications and experience.
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