Customer Support Professional

hace 3 días


Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

**Company Overview**

Solventum is a pioneering healthcare company that enables better, smarter, safer healthcare to improve lives. We pioneer game-changing innovations at the intersection of health, material, and data science, changing patients' lives for the better while enabling healthcare professionals to perform at their best.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Our mission is to empower individuals and communities by delivering innovative healthcare solutions.

**Job Summary**

As a Customer Support Specialist I, you will be responsible for handling inbound inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, and Customer Service Analytics. You will interact with individuals such as patients, family members, physicians, skilled nursing facilities, and other healthcare professionals, enhancing our customers' experience with their healthcare needs.

**Key Responsibilities**

- Handle incoming calls from customers to assist them with opening orders and other tasks
- Implement critical thinking to analyze callers' requests and determine next steps
- Determine the best solution for our customers based on guidelines and expertise
- Support other workstreams within the organization by providing corresponding information to callers or redirecting to the correct team

**Requirements**

- High School Diploma or equivalent
- Advanced English (oral and written) C1
- Flexible and adaptable schedule, workflow processes, and priorities
- Ability to convey a positive customer service and team-oriented attitude
- Empathy, politeness, active listening, and critical thinking skills

**Preferred Qualifications**

- At least 6 months of customer care experience
- Healthcare call center experience
- Microsoft Office knowledge and computer skills

**Benefits**

Solventum offers a competitive salary range of $45,000 - $65,000 per year, depending on experience. Additionally, we provide benefits such as medical, dental, and vision insurance, 401(k) matching, and paid time off.

**What We Offer**

Solventum values diversity, equity, and inclusion. We are an equal opportunity employer and do not discriminate against any applicant based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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