Customer Service Engineer

hace 3 días


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

Overview:

We're seeking a customer-oriented Dynamics Tech Support Engineer to work on behalf of our client, resolving complex customer cases.

Key Responsibilities:

  • Provide technical guidance across teams by identifying areas requiring expertise to resolve cases.
  • Maintain documentation for all cases, including queries, process steps, and resolutions.
  • Mentor junior support engineers as needed or requested by management.

Requirements:

  • At least 6-12 months of experience in tech support within a fast-paced environment.
  • Data bases query/SQL Knowledge.
  • Basic Cloud Knowledge (Virtual Machines).
  • Network traces Knowledge.
  • Log Analysis Skills.

Salary Information:

The estimated salary for this position is approximately $80,000-$110,000 per year, depending on location and level of experience.



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