Customer Service Agent II Representative
hace 2 semanas
The Customer Service Agent II Representative serves as a single point of contact for customers within their assigned portfolio, ensuring all day-to-day customer-related activities, such as order handling and quotations, are handled in a courteous, accurate, and timely manner, adhering to current business standards.
Key Responsibilities:
- Managing all aspects of the order cycle, including entry, maintenance, confirmation, and follow-up, to ensure customer satisfaction and a hassle-free interface.
- Handling customer interactions in a professional manner, coordinating the final customer response, and communicating changes that may affect their order.
- Administering SAP, updating customer master, CoA, and invoice query resolutions, as well as customer complaints in a timely manner.
- Liaising regularly with Finance, Logistics, Supply Chain, and Sales to ensure OTIF delivery to customers.
- Working proactively to ensure all local SHE objectives are achieved, while working in compliance with SHE regulations.
Requirements:
- 2+ years of experience in customer support or customer service activities with a regional scope.
- Fluency in written and spoken English and at least one other major language.
- High school degree or commercial school education.
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