Customer Service Agent II Representative

hace 6 días


Alajuela, Alajuela, Costa Rica H.B. Fuller A tiempo completo

The Customer Service Agent II Representative serves as a single point of contact for customers within their assigned portfolio, ensuring all day-to-day customer-related activities, such as order handling and quotations, are handled in a courteous, accurate, and timely manner, adhering to current business standards.

Key Responsibilities:

  • Managing all aspects of the order cycle, including entry, maintenance, confirmation, and follow-up, to ensure customer satisfaction and a hassle-free interface.
  • Handling customer interactions in a professional manner, coordinating the final customer response, and communicating changes that may affect their order.
  • Administering SAP, updating customer master, CoA, and invoice query resolutions, as well as customer complaints in a timely manner.
  • Liaising regularly with Finance, Logistics, Supply Chain, and Sales to ensure OTIF delivery to customers.
  • Working proactively to ensure all local SHE objectives are achieved, while working in compliance with SHE regulations.

Requirements:

  • 2+ years of experience in customer support or customer service activities with a regional scope.
  • Fluency in written and spoken English and at least one other major language.
  • High school degree or commercial school education.


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