Customer Service Representative I

hace 3 semanas


Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

**Key Responsibilities**

As a Customer Service Representative I at Abbott Laboratories, you will be responsible for receiving, verifying, and processing purchase orders, as well as coordinating the distribution of medical devices to hospitals, sales representatives, and distributors. You will research and resolve any problems with orders received, correct the order as necessary, and release for posting.

**Additional Responsibilities**

You will communicate all inventory shortages and shipping status to sales representatives and customers as required, and provide information on inventory availability on back-ordered items to the field. You will also perform pro-active follow-up to sales representatives/customers to obtain implant information, purchase order numbers, pricing information, and device tracking information in order to ensure correct inventory records, and the billing of all devices in a timely manner.

**Administrative Responsibilities**

You will obtain approvals, issue and track Returns and Credits based on procedures. You will work with customers to expedite the return through to resolution. You will research and prepare billing corrections when required, to ensure proper billing and correct commission payments on all devices.

**Qualifications**

To be successful in this role, you will need a high school diploma or other specialized training/equivalent related experience. You will also need 1 or more years of demonstrated experience in a customer service or closely related environment. Experience working in a broader enterprise/cross-division business unit model is preferred.



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