Customer Service Telecommunication Specialist I Lead
hace 5 días
Telecommunication Specialist Role Overview
This position is located in the CRM Division at Aerocentro, Alajuela. As a Telecommunication Specialist, you will work in a Contact Center environment under close supervision and follow established procedures to provide answering services and paging for Abbott Sales Representatives, physicians, and hospital personnel.
Key Responsibilities:
- Answer calls from hospitals' staff when a patient presents in an emergency room indicating they have an Abbott implanted pacer or defibrillator
- Pull up patient tracking information and take down contact details for the calling hospital
- Determine the Sales Representative covering the hospital or city/state and send case information via text message
- Perform outbound calls to confirm receipt of case information
- Triage calls using approved procedures and seek guidance when necessary
Work Environment:
This role requires working in a dynamic Contact Center environment with Monday-to-Friday hours from 7am to 4pm.
Requirements:
- High School Diploma or Bachelor's Degree
- One year of experience in customer service, product support, IT, telecommunications, or related roles
- Familiarity with computer systems including Word, PowerPoint, Excel, and Outlook
- Fully Bilingual (English and Spanish)
Preferred Qualifications:
- Experience in biotech, bio-instruments, or medical devices industries
- Background in enterprise/cross-division business units
Estimated Salary: $50,000 - $65,000 per year
The salary range is based on industry standards for this role and location.
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