Customer Support Specialist I Role

hace 2 días


Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

Job Description:


Solventum is a company that enables better, smarter, safer healthcare to improve lives. We pioneer game-changing innovations at the intersection of health, material, and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.


As a Customer Support Specialist I, you will handle inbound inquiries of moderate scope and complexity within customer service areas, such as account management, upselling, customer issue resolution, customer inquiry support, and customer service analytics.


You will interact with individuals such as patients, family members, physicians, skilled nursing facilities, and other healthcare professionals, enhancing our customers' experience with their healthcare needs.


Workstream Description:


You will be part of the Customer Support team, responsible for handling incoming calls from customers to assist them with opening orders and other tasks.


The Impact You'll Make in this Role:


As a Customer Support Specialist I, you will have the opportunity to collaborate with some of the most innovative and diverse people around the world. You will make an impact by leading calls from patients, physicians, and other facility employees with inquiries and requests regarding NPWT, implementing critical thinking to analyze the callers' request and determine next steps, and determining the best solution for our customers based on guidelines and expertise.


Keywords:


Flexible, adaptable, positive customer service and team-oriented attitude, empathy, politeness, active listening, critical thinking, Microsoft Office knowledge, computer skills, and alignment with 3M culture and values.


Requirements:


A high school diploma or equivalent, advanced English (oral and written) C1, and at least 6 months of customer care experience, preferably in a healthcare call center.


About Solventum:


Solventum offers many programs to help you live your best life - both physically and financially. We regularly benchmark with other companies to ensure competitive pay and benefits.


Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.


Terms and Conditions:


Please access the linked document by clicking here.


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