Customer Experience Resolution Specialist

hace 2 meses


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

**About the Role:**

We're looking for a talented Customer Experience Resolution Specialist to join our team at Tek Experts. As a Critical Situation Management and Escalation (CMET) team member, you'll be responsible for delivering world-class customer service and resolving high-priority issues for our clients. Your strong communication skills and ability to work under pressure will make you a valuable asset to our team.

Key Responsibilities:

- Provide timely and effective communication to customers throughout the resolution process.
- Collaborate with cross-functional teams to ensure timely and accurate issue resolution.
- Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly.
- Develop and maintain positive working relationships with customers and internal stakeholders.
- Mentor junior specialists as needed or requested by management.

Qualifications:

- 2 years of experience in customer service, customer support, or technical support.
- Proficiency in both written and spoken English and Portuguese.
- Strong negotiation and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Excellent communication and interpersonal skills.

We Offer:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.



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