Customer Relationship Specialist

hace 1 mes


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Job Summary

We are seeking a highly skilled Customer Relationship Specialist to join our team. This is an excellent opportunity to work with a diverse group of people and make a meaningful impact in customer satisfaction.

About the Role

In this role, you will be responsible for collaborating with key stakeholders to resolve customer complaints and disputes. You will also conduct in-depth analysis to effectively communicate detailed feedback, disposition, and resolution to key stakeholders.

Your Responsibilities

  • Complete intake of relevant information for customer complaints, disputes, and product returns by collaborating with key stakeholders and other internal areas.
  • Conduct in-depth analysis to effectively communicate detailed feedback, disposition, and resolution to key stakeholders.
  • Work with transportation teams to resolve in-the-moment and potential issues regarding returns and lost/damaged shipments.
  • Process, transact, and document large amounts of data in various systems (Salesforce/SAP).
  • Inform appropriate credit and division management and staff of credit status and high-risk accounts, making recommendations on managing credit exposure and partnering with internal clients and external customers on carrying out plans.
  • Improve customer satisfaction by identifying trends, problems, and barriers. Provide insight, make recommendations for resolution, and develop proactive solutions as part of the organization's continuous improvement culture.
  • Adapt differing techniques and methods to develop solutions for a variety of complex issues.
  • Must be able to work and handle sensitive/confidential financial data.
  • May interact with external customers to ensure processing of CIR issues are resolved.

Requirements

To be successful in this role, you will need:

  • Minimum 1 year of combined experience in Accounts Receivable, Collections, Customer Service, and/or dispute management.
  • Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles.
  • Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting.
  • Direct experience in B2B Collections.
  • Experience leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.

Salary Range

The estimated salary range for this position is $55,000 - $75,000 per year, depending on experience and qualifications.



  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job Title:Global Customer Service Operations SpecialistAbout the Role:We are seeking a highly skilled Global Customer Service Operations Specialist to join our team at 3M. This individual will be responsible for delivering exceptional customer service and results within our Customer Service Organization.Key Responsibilities:Collaborate with cross-functional...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    OverviewAt 3M, we offer an exciting opportunity for a talented professional to join our team as a Dedicated Customer Engagement Specialist. This role is ideal for someone with exceptional customer service skills and experience in sales or customer-facing roles.


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job OverviewAs a Global Customer Experience Specialist at 3M, you will play a crucial role in delivering exceptional service and results within the Customer Service Organization. Your primary objective will be to provide white glove service to customers through timely and accurate order management processing, education, and problem-solving.


  • Alajuela, Alajuela, Costa Rica People Working Corp A tiempo completo

    At People Working Corp, we are dedicated to providing education and certification programs, and we seek a skilled IT Customer Service Specialist to join our team.Below are the key requirements for this role:Key Responsibilities:Resolve customer service inquiries while building a relationship with the customer and delivering exceptional service to improve the...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Client Success Specialist to join our Tek Experts team. In this role, you will be responsible for delivering exceptional customer experiences through proactive case management, effective communication, and timely resolution of technical issues. If you are passionate about IT solutions, have...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    **Job Overview**Tek Experts is seeking an experienced Global Client Delivery Leader to lead the overall client relationship and end-to-end delivery across multiple lines of business. The successful candidate will be responsible for managing a global team of over 1000 Technical Support Engineers, ensuring they consistently deliver industry-leading customer...


  • Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

    **About Us**SmileDirectClub is a revolutionary company that empowers transformation by providing access to affordable orthodontic treatment.We believe everyone deserves a smile they love, and we're dedicated to spreading positivity throughout the country.As a Transformative Customer Experience Specialist, you'll play a crucial role in helping us achieve this...


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Abbott Laboratories.


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    About the Role: We are seeking a highly skilled Customer Support Specialist to join our team at Abbott Laboratories. This role involves providing exceptional technical support to our customers, ensuring their needs are met with accuracy and efficiency.


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    Main ResponsibilitiesWe are seeking a highly skilled Customer Service Specialist to join our team at Abbott Laboratories. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.Key ResponsibilitiesReceive, verify, and process purchase orders, and/or coordinate the distribution...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    **About the Role:**We're looking for a talented Customer Experience Resolution Specialist to join our team at Tek Experts. As a Critical Situation Management and Escalation (CMET) team member, you'll be responsible for delivering world-class customer service and resolving high-priority issues for our clients. Your strong communication skills and ability to...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job OverviewThe Customer Service Operations Specialist role is a vital part of 3M's Customer Service Organization. This position requires delivering high-quality service and results by providing exceptional support to customers through timely and accurate order management processing, education, and problem-solving.Key ResponsibilitiesServe as the primary...


  • Alajuela, Alajuela, Costa Rica Riverpoint Medical Llc A tiempo completo

    Job Description:At Riverpoint Medical LLC, we are seeking a Senior Customer Solutions Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our internal and external customers.Responsibilities:Input and track orders via Riverpoint's ERP, IQMS, ensuring accurate and...


  • Alajuela, Alajuela, Costa Rica Css Corp A tiempo completo

    Job SummaryCss Corp is seeking a skilled Customer Support Specialist to join our team. The ideal candidate will possess proficiency in German (B2+) and English (B2+), as well as gaming experience. Key responsibilities include resolving customer issues, maintaining a broad knowledge of client products, and processing refunds as needed.Key...


  • Alajuela, Alajuela, Costa Rica Hologic A tiempo completo

    At Hologic, we are seeking a highly skilled Customer Support Specialist to join our team in a challenging and rewarding role. As a key member of our Service Sales organization, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Serve as the primary...


  • Alajuela, Alajuela, Costa Rica Microvention A tiempo completo

    Company Overview:Microvention is a leading company in the industry, committed to delivering high-quality products and services.About the Role:We are seeking an experienced Quality Assurance Specialist to join our team. This role will focus on developing strategic relationships with suppliers to ensure quality performance goals are met.Job Description:Key...


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    We are seeking a highly skilled Customer Service Telecommunication Specialist to join our team at Abbott Laboratories in Alajuela, Costa Rica. This is an exciting opportunity to work in a dynamic contact center environment, supporting sales representatives, physicians, and hospital personnel with patient tracking information and troubleshooting...


  • Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

    About SolventumSolventum is a pioneering company that creates innovative solutions for the healthcare industry. Our mission is to improve lives by enabling better, smarter, and safer healthcare.We partner with the brightest minds in healthcare to develop cutting-edge technologies that combine compassion and empathy. At Solventum, we're dedicated to solving...


  • Alajuela, Alajuela, Costa Rica Amentum A tiempo completo

    Amentum is seeking a skilled Senior Customer Support Specialist to join our Operations Team. This role will provide critical support to our Fortune 500 client, attending to customer requirements and ensuring seamless operations.The ideal candidate will possess exceptional customer service and communication skills, with a strong ability to multitask and...


  • Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

    Job OverviewSolventum, a company that pioneers innovative solutions in healthcare, seeks a skilled Customer Support Specialist to join our team. This role is ideal for individuals who enjoy providing exceptional customer experiences and possess strong technical expertise.Key ResponsibilitiesHandle inbound inquiries of moderate scope and complexity, ensuring...