Customer Relationship Specialist
hace 1 mes
Job Summary
We are seeking a highly skilled Customer Relationship Specialist to join our team. This is an excellent opportunity to work with a diverse group of people and make a meaningful impact in customer satisfaction.
About the Role
In this role, you will be responsible for collaborating with key stakeholders to resolve customer complaints and disputes. You will also conduct in-depth analysis to effectively communicate detailed feedback, disposition, and resolution to key stakeholders.
Your Responsibilities
- Complete intake of relevant information for customer complaints, disputes, and product returns by collaborating with key stakeholders and other internal areas.
- Conduct in-depth analysis to effectively communicate detailed feedback, disposition, and resolution to key stakeholders.
- Work with transportation teams to resolve in-the-moment and potential issues regarding returns and lost/damaged shipments.
- Process, transact, and document large amounts of data in various systems (Salesforce/SAP).
- Inform appropriate credit and division management and staff of credit status and high-risk accounts, making recommendations on managing credit exposure and partnering with internal clients and external customers on carrying out plans.
- Improve customer satisfaction by identifying trends, problems, and barriers. Provide insight, make recommendations for resolution, and develop proactive solutions as part of the organization's continuous improvement culture.
- Adapt differing techniques and methods to develop solutions for a variety of complex issues.
- Must be able to work and handle sensitive/confidential financial data.
- May interact with external customers to ensure processing of CIR issues are resolved.
Requirements
To be successful in this role, you will need:
- Minimum 1 year of combined experience in Accounts Receivable, Collections, Customer Service, and/or dispute management.
- Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles.
- Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting.
- Direct experience in B2B Collections.
- Experience leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.
Salary Range
The estimated salary range for this position is $55,000 - $75,000 per year, depending on experience and qualifications.
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