Global Client Relationship Manager

hace 1 mes

Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

**Job Overview**

Tek Experts is seeking an experienced Global Client Delivery Leader to lead the overall client relationship and end-to-end delivery across multiple lines of business. The successful candidate will be responsible for managing a global team of over 1000 Technical Support Engineers, ensuring they consistently deliver industry-leading customer experiences and develop strong relationships with the client, resulting in consistent growth.

**Key Responsibilities**

  • Take ownership and accountability for our relationship with one of our key clients globally.
  • Lead critical client negotiations for existing and growth service contracts and costs.
  • Drive improvements in KPIs through innovation and effective operations, using your operational delivery teams globally to meet and exceed customer expectations.
  • Mentor and develop your team and direct them in finding creative solutions to both client and internal challenges, fostering knowledge-sharing across all disciplines internally to ensure collaborative and informed work.
  • Contribute to the client's business growth by identifying new opportunities and additional ways that Tek-Experts can support their objectives.
  • Enable delivery teams and Global Business Line Leaders to drive process improvements to ensure and increase client satisfaction and lead generation.
  • Lead global business reviews with the client to showcase Tek Experts performance, develop long-term relationships and bring additional service or product lines.
  • Provide leadership to ensure that client requests are executed within assigned service timelines.
  • Manage action planning and implementation of outcomes by ensuring effective reporting is in place.

**Requirements**

  • Bachelor or Master's degree or equivalent in Business, Marketing, Finance or related fields, financial qualifications preferred.
  • 10+ years of leadership leading global organizations of 500+ employees in addition to at least 5+ years in Enterprise Technology Services and Support in BPO Industry or Managing outsourced suppliers.
  • Strong background in managing the delivery of commercial Enterprise IT software support.
  • Experience in growing, managing, and inspiring teams; strong leadership and organizational skills must be complemented by relationship building management style.
  • A strong EQ and a passion for growing employee engagement across the organization.
  • Should be a result-driven, solutions-focused decision maker who uses strategic and critical thinking alongside analytical approaches to drive exceptional client relationships.
  • Highly-motivated self-starter with a creative, growth mindset alongside communication, collaboration, and negotiation skills, especially with senior clients.
  • Professional fluency in English is essential, both written and spoken.

**Empowering Leadership and Innovation**

At Tek Experts, we are committed to fostering a culture of inspiring leadership and innovation. Our core leadership competencies are integral to our success:

  • **Inspire**: We prioritize creating an inclusive environment, leading with purpose, and acting with integrity and respect.
  • **Build**: Our leaders own business growth, drive innovation, and continuously strive for excellence.
  • **Deliver**: We focus on setting clear priorities, embracing agility and change, and fostering collaboration for growth.

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