Customer Success Representative
hace 1 mes
About the Role
We are seeking a highly motivated and customer-focused Client Success Specialist to join our Tek Experts team. In this role, you will be responsible for delivering exceptional customer experiences through proactive case management, effective communication, and timely resolution of technical issues. If you are passionate about IT solutions, have a strong understanding of technology, and excel in a customer-facing environment, we encourage you to apply.
Key Responsibilities
- Serve as a single point of contact for customers, gathering information to resolve cases, setting expectations, and delivering guidance on resolutions.
- Manage the end-to-end customer case lifecycle to ensure incidents are resolved accurately and timely, proactively following up and engaging with the customer.
- Collaborate cross-functionally with internal teams to resolve cases, including Support Renewals, Marketing, Support Delivery, and Product Management.
- Maintain the client database, keeping customer information reconciled and up to date.
- Maintain documentation for all cases, including queries, process steps, resolutions consistent with commitments, and prescribed protocols, always protecting confidential and sensitive information.
Requirements
- 1-2 years of experience in a customer service, customer support, or related technical support role and basic understanding of technology-based and customer support.
- Proficiency in both written and spoken English required.
- Higher-level education in a technology discipline or technical certifications preferred.
- Proficiency in MS Office, including Outlook, PowerPoint, Excel, etc., required.
- Experience in customer care, pre-sales, account management, quality assurance, or IT required.
About Us
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
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