Customer Advocacy Liaison

hace 2 semanas


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo
  • Overview: We're seeking a customer-oriented Critical Situation Management & Escalation Team member to support clients with excellent customer service while managing high-severity issues.
  • Responsibilities:
    • Proactively communicate with customers and ensure a positive support experience.
    • Act as liaison between end-users and client representatives to achieve quality resolutions.
    • Coordinate and communicate with customers throughout issue resolution.
  • Qualifications:
    • 2 years of experience in customer service, customer support, or technical support.
    • Proficiency in English and Portuguese languages.
    • Some higher-level education is preferred.


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