Customer Advocacy Liaison
hace 2 semanas
- Overview: We're seeking a customer-oriented Critical Situation Management & Escalation Team member to support clients with excellent customer service while managing high-severity issues.
- Responsibilities:
- Proactively communicate with customers and ensure a positive support experience.
- Act as liaison between end-users and client representatives to achieve quality resolutions.
- Coordinate and communicate with customers throughout issue resolution.
- Qualifications:
- 2 years of experience in customer service, customer support, or technical support.
- Proficiency in English and Portuguese languages.
- Some higher-level education is preferred.
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Customer Advocacy Program Manager
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Business Process Improvement Specialist
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