Data Analyst
hace 2 meses
JLL is a leading professional services and investment management firm specializing in real estate with operations in over 80 countries.
Job SummaryWe are seeking a Data Analyst to perform analysis and recommend improvements to the routing experience, CTIs, etc. This role will improve customer experience by partnering with RE&F teams for regular ticket analysis, value-added support, and proactive reporting to identify trends and risks in HD and RE&F workflows/tickets/work orders.
Key Responsibilities- Coordinate with internal stakeholders for troubleshooting matters regarding tools such as Chat/River/Corrigo.
- Gather information and solicit feedback to help refine and promote self-serve tools.
- Assist the Governance Manager in supporting internal projects with the Helpdesk team on critical day-to-day deliverables in running ongoing/new programs.
- Perform audit and inspection for the function and provide reporting to the governance manager.
- Bachelor's degree in Computer Science, Information Management, or a related field.
- Proven experience (2+ years) of progressively responsible policy analysis, governance liaison, compliance management within a helpdesk environment or financial industry.
- Demonstrated strategic thinking skills and ability to engage in substantive dialogue on complex issues and policies.
- Solid understanding of organizational structure and governance framework.
- Strong analytical and problem-solving abilities with a keen attention to detail.
- Exceptional communication and interpersonal skills with the ability to effectively collaborate with stakeholders at all levels of the organization.
- Experience in implementing data governance tools, technologies, and data management solutions.
$65,000 - $90,000 per year, based on location and experience.
BenefitsJLL offers a comprehensive benefits package that prioritizes mental, physical, and emotional health, including personalized benefits that support personal well-being and growth.
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