Data Analyst

hace 2 meses


Alajuela, Alajuela, Costa Rica Jll A tiempo completo
About JLL

JLL is a leading professional services and investment management firm specializing in real estate with operations in over 80 countries.

Job Summary

We are seeking a Data Analyst to perform analysis and recommend improvements to the routing experience, CTIs, etc. This role will improve customer experience by partnering with RE&F teams for regular ticket analysis, value-added support, and proactive reporting to identify trends and risks in HD and RE&F workflows/tickets/work orders.

Key Responsibilities
  • Coordinate with internal stakeholders for troubleshooting matters regarding tools such as Chat/River/Corrigo.
  • Gather information and solicit feedback to help refine and promote self-serve tools.
  • Assist the Governance Manager in supporting internal projects with the Helpdesk team on critical day-to-day deliverables in running ongoing/new programs.
  • Perform audit and inspection for the function and provide reporting to the governance manager.
Requirements
  • Bachelor's degree in Computer Science, Information Management, or a related field.
  • Proven experience (2+ years) of progressively responsible policy analysis, governance liaison, compliance management within a helpdesk environment or financial industry.
  • Demonstrated strategic thinking skills and ability to engage in substantive dialogue on complex issues and policies.
  • Solid understanding of organizational structure and governance framework.
  • Strong analytical and problem-solving abilities with a keen attention to detail.
  • Exceptional communication and interpersonal skills with the ability to effectively collaborate with stakeholders at all levels of the organization.
  • Experience in implementing data governance tools, technologies, and data management solutions.
Estimated Salary Range

$65,000 - $90,000 per year, based on location and experience.

Benefits

JLL offers a comprehensive benefits package that prioritizes mental, physical, and emotional health, including personalized benefits that support personal well-being and growth.


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