Business Intelligence Analyst

hace 18 horas


Alajuela, Alajuela, Costa Rica Jll A tiempo completo

About JLL

JLL is a leading professional services and investment management firm specializing in real estate. With operations in over 80 countries, we have a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions.

As a global Fortune 500 company, we have an inherent responsibility to drive sustainability and corporate social responsibility. Our purpose is to shape the future of real estate for a better world by using advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.

We value teamwork, ethics, and excellence in everything we do and are honored to be recognized with awards for our success by organizations both globally and locally.

Career Opportunity

We are seeking an experienced Data Analyst to join our team as a Business Intelligence Analyst - Data Governance Specialist. As a key member of our team, you will play a crucial role in analyzing data and recommending improvements to our routing experience, customer interactions, and other critical business processes.

Your Key Responsibilities

  • Analyze complex data sets to identify trends and risks in our workflows and tickets.
  • Develop and implement data governance strategies to ensure compliance and accuracy.
  • Partner with cross-functional teams to improve customer experiences and drive business growth.
  • Provide regular reporting and insights to stakeholders to inform strategic decisions.

Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Computer Science, Information Management, or a related field.
  • Proven experience (2+ years) of progressively responsible policy analysis, governance liaison, compliance management within a helpdesk environment or financial industry.
  • Demonstrated strategic thinking skills and ability to engage in substantive dialogue on complex issues and policies.
  • Solid understanding of organizational structure, and governance framework.
  • Strong analytical and problem-solving abilities with a keen attention to detail.
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.

What We Offer

We offer a competitive salary range of $85,000 - $110,000 per annum, depending on your level of experience and qualifications. In addition, you will enjoy a comprehensive benefits package that prioritizes mental, physical, and emotional health, including personalized benefits that support personal well-being and growth.



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