Sales Support Representative

hace 3 semanas


Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

Job Description:

Solventum is a company that enables better, smarter, safer healthcare to improve lives. As a Sales Support Representative, you will handle varied internal customer transactions, including inbound calls, customer sample order entry, and servicing customer accounts. You will communicate with other departments and providers to research and resolve issues, identify and implement service solutions, and monitor progress using service measurement systems.

The Impact You'll Make in this Role

As a Sales Support Representative, you will have the opportunity to make an impact by acting as the primary liaison with internal customers, communicating clearly and professionally with the customer by telephone and/or written correspondence, educating and informing internal customers of various processes and directing to appropriate resources, and handling internal and external customer inquiries, claims, and complaints.

Your Skills and Expertise

Basic Qualifications:

Bachelor's degree or higher from an accredited learning institution, minimum one (1) year of experience in customer service and/or sales, and English level: 90% proficiency (written and spoken).

Preferred Qualifications:

Salesforce system experience, experienced with cross-functional project participation, possesses exceptional customer service competencies, and ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems.

Work Environment

Remote work location, occasional travel to Headquarter office, and no relocation assistance.

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially.



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