Customer Service Telecommunication Specialist I

hace 3 semanas


Alajuela, Alajuela, Costa Rica Abbott A tiempo completo

Job Summary
The Telecommunication Specialist I role at Abbott is an exciting opportunity to work in a Contact Center environment, providing exceptional customer service to hospital staff and Sales Representatives. As a key member of the CRM team, you will be responsible for answering calls, pulling up patient tracking information, and sending case information to Sales Representatives via text message. If you have a passion for customer service and are proficient in computer systems, we encourage you to apply for this role.

Key Responsibilities
• Answer calls from hospital staff regarding patients with Abbott implanted devices
• Pull up patient tracking information and take down contact information for the calling hospital
• Determine the Sales Representative responsible for the hospital or city/state and send case information via text message
• Perform outbound calls to Sales Representatives to confirm receipt of case information
• Triage calls using approved troubleshooting procedures and seek guidance from other personnel when necessary

Requirements
• High School diploma or equivalent
• One year of experience in customer service, product support, IT, telecommunications, or a related field
• Proficiency in computer systems, including Word, PowerPoint, Excel, and Outlook
• Fully bilingual in English and Spanish



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