Customer Service Resolution Specialist

hace 4 semanas


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Job Title: Customer Service Resolution Specialist

About the Role:

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career. In this role, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Key Responsibilities:

  • End-to-End CIR Management - handling customer issues related to billing, collections and complaint management
  • Knowledge and use of SAP & Salesforce systems
  • Handles a variety of inquiries and develops solutions for moderately complex issues
  • Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
  • Capable to respect deadlines, maintain data accuracy and follow designed process descriptions in SAP and Salesforce on daily work tasks

Requirements:

  • Bachelor's degree or higher from an accredited university
  • Minimum of 1-year combined experience in finance, analytics, pricing, customer service or marketing
  • Strong written and verbal English skills

Preferred Qualifications:

  • SAP and Salesforce experience

About 3M:

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Imagine your future in 3M

3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.



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