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Accounts Receivable and Dispute Resolution Specialist

hace 2 meses


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Job Summary

3M is seeking a highly skilled and detail-oriented Accounts Receivable and Dispute Resolution Specialist to join our team. As a key member of our USAC Customer Operations team, you will be responsible for leading end-to-end customer issue resolution management and analysis for customers in one of 3M's Business Groups.

Key Responsibilities

  • Research and analyze customer-specific payments, adjustments, delinquencies, and creditworthiness to identify root cause issues and implement preventative action plans.
  • Partner with business group customers and internal teams to analyze and resolve all types of credit and returns complaints.
  • Analyze and work to identify payment deductions from customers to determine root cause for deduction until final resolution.
  • Check and analyze customer orders according to credit policies, customer status, and risk to release or maintain hold for past due/delinquent accounts.
  • Implement improvements within customer satisfaction by identifying trends, problems, and barriers.

Requirements

  • Minimum of two years of experience in customer service, accounts receivable, accounts payable, finance, supply chain, or sales experience.
  • PREFERRED QUALIFICATIONS:
    • Bachelor's degree or higher from an accredited university in business administration, finance, accounting, economics.
    • Experience with 3M customer service processes and systems.
    • Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles.

About 3M

At 3M, we value diversity and inclusion. We are committed to creating a workplace that is respectful and inclusive. We welcome applications from diverse candidates and are an equal opportunity employer.