Bilingual Resolution Specialist: Dispute Resolutions Expert
hace 2 días
Company Overview
">Solventum is a leading global diversified health technology company that enables better, smarter, safer healthcare to improve lives. We pioneer game-changing innovations at the intersection of health, material, and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.
">We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Our mission is to solve complex problems and make a meaningful impact on people's lives.
">About the Role
">This position offers an exciting opportunity to join our team as a Bilingual Resolution Specialist. As a member of our Disputes and Resolution team, you will be responsible for researching, analyzing, and resolving complex customer accounts receivable discrepancies, order entry exceptions, and disputes involving contractual agreements and non-standard billing arrangements.
">You will work closely with various stakeholders, including finance, contracts, and field staff, to collect necessary transaction details and advance the resolution process. Your excellent communication skills and problem-solving abilities will enable you to effectively manage multiple tasks and priorities in a fast-paced environment.
">Key Responsibilities
">• Review, analyze, and reconcile Accounts Receivable, Order Entry exceptions, and discrepancies to ensure accurate billing and prompt payment within best business practice and time-sensitive guidelines.
">• Perform extended resolution activities on more extensive exceptions and discrepancies, engaging parties such as Finance Department, Order Fulfillment, Contracts Area, and field staff to collect necessary transaction details required to advance the resolution process.
">• Manage order and invoicing exception reports to oversee timely and accurate invoicing.
">• Facilitate high-volume, extensive professional-level verbal and written communications to a broad spectrum of internal and external contacts during all resolution activities.
">• Research and resolve complex customer billing and contract disputes, especially related to CAP contracts and non-standard billing arrangements to facilitate prompt payment.
">• Settle disputed accounts receivable and issue credits/debits as appropriate and in accordance with Corporate Credit and Sarbanes-Oxley Guidelines.
">• Research and verify all requisite specific transactional information such as contractual stipulations and service dates, purchase orders, bill-to changes, pricing revisions, and other dispute reasons as necessary.
">• Manage bankruptcy and receivership accounts and communicate status to leadership.
">• Recognize potential 'write-offs' and recommend to management accounts in bankruptcy or receivership, collection agency, and/or legal.
">Requirements
">To excel in this role, you should have:
">• A Bachelor's degree in Business or a related field.
">• At least 2 years' experience handling and analyzing complex A/R accounts and billing discrepancies.
">• Advanced English (oral and written) C1+.
">• Flexible and adaptable – with schedule, workflow processes, and priorities.
">• Demonstrates good problem-solving skills.
">• Ability to communicate effectively, both verbally and in writing, with all levels of external and internal customers.
">• Ability to convey positive customer service and team-oriented attitude.
">• Demonstrates willingness and ability to participate in all required training programs.
">• Ability to work effectively and exercise sound business judgment in a team environment, as well as independently.
">The estimated annual salary for this position is $85,000 - $110,000 depending on experience and qualifications.
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