Bilingual Patient Contact Specialist
hace 3 semanas
About This Role
We are seeking a highly skilled Patient Contact Specialist to join our team at Solventum. As a key member of our Patient Logistics Solutions team, you will play a critical role in ensuring the timely return of rental units to our patients.
Key Responsibilities
- Obtain the return of rental units from patients/customers within 60 days of discharge.
- Complete outbound dialer calls and handle inbound calls.
- Perform welcome calls and identify additional contact numbers when necessary.
- Coordinate with internal and external customers for return.
- Research and resolve issues by reviewing order notes, documents, and internet searches.
Requirements
- Bachelor's Degree or higher AND 1 year of Customer Service Experience.
- High School Diploma/GED from AND 1 year of Customer Service Experience.
- Capable of multitasking and operating multiple systems.
- Strong typing skills and flexibility with schedule and workflow processes.
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