Bilingual Patient Contact Specialist

hace 3 semanas


Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

About This Role

We are seeking a highly skilled Patient Contact Specialist to join our team at Solventum. As a key member of our Patient Logistics Solutions team, you will play a critical role in ensuring the timely return of rental units to our patients.

Key Responsibilities

  1. Obtain the return of rental units from patients/customers within 60 days of discharge.
  2. Complete outbound dialer calls and handle inbound calls.
  3. Perform welcome calls and identify additional contact numbers when necessary.
  4. Coordinate with internal and external customers for return.
  5. Research and resolve issues by reviewing order notes, documents, and internet searches.

Requirements

  • Bachelor's Degree or higher AND 1 year of Customer Service Experience.
  • High School Diploma/GED from AND 1 year of Customer Service Experience.
  • Capable of multitasking and operating multiple systems.
  • Strong typing skills and flexibility with schedule and workflow processes.


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