Complaints Resolution Specialist

hace 18 horas


Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

At SmileDirectClub, we believe in creating a positive impact on the world, one smile at a time. As a Complaints Resolution Specialist, you will play a vital role in helping us achieve this mission by overseeing the assessment, inquiry, and resolution processes concerning customer complaints.

The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. Experience working in an ISO 13485/FDA CFR 820 regulated environment is preferred but not required.

We offer a competitive salary of $55,000 - $65,000 per year, depending on qualifications and experience. In addition to a comprehensive benefits package, including medical and dental insurance, paid time off, and a Team Member Stock Purchase Program, you will have opportunities for career growth and development within our company.

As a valued member of our team, you will be part of a collaborative and dynamic work environment that prioritizes work-life balance and employee well-being. Our company culture is built on the principles of winning as a team, balancing for stability, encouraging the real you, and making smiles happen starting with yours.

In this role, you will be responsible for classifying and evaluating Quality Management System (QMS) complaints in a timely manner, assigning potential root causes, and escalating issues to senior analysts when necessary. You will also be part of special projects and other duties as needed.

To succeed in this position, you should have a strong foundation in data analysis, regulatory compliance, and complaint handling. A bachelor's degree in a related field and proficiency in English are preferred. If you are passionate about delivering exceptional customer experiences and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.



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