Quality Management Specialist

hace 1 mes


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Job Description:

A Quality Management Specialist with expertise in product complaints is required to manage and resolve quality-related issues in LATAM. This role will act as a liaison between customers and manufacturing plants, ensuring timely responses and effective complaint resolution.

Main Responsibilities:

  • Receive and review complaints, collecting necessary information for investigation
  • Assess business risk, potential harm, or safety concerns, escalating as necessary
  • Create cases in Salesforce/SCAR to manage complaints with suppliers, coordinate sample delivery, and follow up with sources of supply
  • Close customer response, approve credit adjustments if applicable, and finalize complaint cases
  • Participate in weekly TIER reporting meetings

Requirements:

  • Bachelor's degree in Engineering or related field
  • Minimum 3 years of experience in quality management
  • Advanced language skills in English and Spanish, enabling clear communication
  • Familiarity with problem-solving methodologies (5 whys, Ishikawa, 8Ds)

Additional Skills:

  • Excellent written and verbal communication skills
  • Customer focus and analytical thinking
  • Risk management and organization skills
  • Problem-solving mindset and Lean Six Sigma knowledge

About the Role:

This position offers a competitive salary, estimated at $80,000 - $110,000 annually, depending on location and experience. The company values diversity and inclusion, providing equal opportunities for all applicants. The work environment is flexible, allowing employees to work from anywhere and balance their well-being.



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