Quality Management Specialist

hace 1 semana


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Job Description:

A Quality Management Specialist with expertise in product complaints is required to manage and resolve quality-related issues in LATAM. This role will act as a liaison between customers and manufacturing plants, ensuring timely responses and effective complaint resolution.

Main Responsibilities:

  • Receive and review complaints, collecting necessary information for investigation
  • Assess business risk, potential harm, or safety concerns, escalating as necessary
  • Create cases in Salesforce/SCAR to manage complaints with suppliers, coordinate sample delivery, and follow up with sources of supply
  • Close customer response, approve credit adjustments if applicable, and finalize complaint cases
  • Participate in weekly TIER reporting meetings

Requirements:

  • Bachelor's degree in Engineering or related field
  • Minimum 3 years of experience in quality management
  • Advanced language skills in English and Spanish, enabling clear communication
  • Familiarity with problem-solving methodologies (5 whys, Ishikawa, 8Ds)

Additional Skills:

  • Excellent written and verbal communication skills
  • Customer focus and analytical thinking
  • Risk management and organization skills
  • Problem-solving mindset and Lean Six Sigma knowledge

About the Role:

This position offers a competitive salary, estimated at $80,000 - $110,000 annually, depending on location and experience. The company values diversity and inclusion, providing equal opportunities for all applicants. The work environment is flexible, allowing employees to work from anywhere and balance their well-being.



  • Alajuela, Alajuela, Costa Rica CooperCompanies A tiempo completo

    About the RoleWe are seeking a highly skilled Regulated Quality Specialist to join our team at CooperCompanies. This role is responsible for ensuring compliance with regulatory requirements and maintaining high-quality standards in our supplier management processes.


  • Alajuela, Alajuela, Costa Rica Medtronic A tiempo completo

    Careers at Medtronic - Quality Systems SpecialistMedtronic is a global leader in healthcare technology, and we're committed to delivering innovative solutions that improve patient outcomes. As a Quality Systems Specialist, you'll play a critical role in ensuring the quality and compliance of our products and services.About the RoleAs a Quality Systems...


  • Alajuela, Alajuela, Costa Rica Medtronic A tiempo completo

    Careers that Make a DifferenceAt Medtronic, we're driven by our mission to alleviate pain, restore health, and extend life for millions of people worldwide. As a Quality Systems Specialist, you'll play a crucial role in ensuring our products meet the highest standards of quality and safety.ResponsibilitiesDevelop and maintain quality programs, systems,...


  • Alajuela, Alajuela, Costa Rica Hologic, Inc. A tiempo completo

    Job SummaryAs a Quality Assurance Specialist at Hologic, Inc., you will play a key role in ensuring the quality of our products and processes. This position requires a strong background in engineering and a minimum of 2 years of experience in a technical field professional role.Key Responsibilities• Plan, coordinate, and optimize process improvement...


  • Alajuela, Alajuela, Costa Rica Freudenberg Medical Srl. A tiempo completo

    At Freudenberg Medical, we are committed to delivering high-quality medical devices that save and improve lives. As a Quality Assurance Specialist, you will play a critical role in ensuring our products meet the highest standards of quality, safety, and efficacy.**Responsibilities:**Develop and implement quality systems and processes to ensure compliance...


  • Alajuela, Alajuela, Costa Rica Cardinal Health A tiempo completo

    **Job Summary**We are seeking a skilled Quality Assurance Specialist to join our team at Cardinal Health. In this role, you will participate in quality engineering functions related to validation and supplier quality for our project Craft. You will work closely with our Engineering team to ensure quality considerations are adequately covered in validations...


  • Alajuela, Alajuela, Costa Rica Cardinal Health A tiempo completo

    **Quality Assurance Role at Cardinal Health**At Cardinal Health, we are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring that our products meet the highest standards of quality.**Key Responsibilities:**Perform product inspections and analysis to ensure compliance with regulatory...


  • Alajuela, Alajuela, Costa Rica Riverpoint Medical A tiempo completo

    Riverpoint Medical is seeking a Quality Assurance Specialist to drive proactive improvements to quality systems and processes. As a key member of our team, you will collaborate with Operations and Engineering to ensure product quality and conformance to specifications, manage and resolve non-conformities, lead process and equipment validations, resolve...


  • Alajuela, Alajuela, Costa Rica Philips A tiempo completo

    **Job Title**: Quality assurance specialist**Job Role**: Ensure the quality of our products by identifying and mitigating potential issues.**Key Responsibilities**:- Collaborate with cross-functional teams to develop and implement quality assurance processes.- Conduct thorough risk assessments to identify potential quality issues.- Develop and maintain...


  • Alajuela, Alajuela, Costa Rica Cardinal Health A tiempo completo

    Job SummaryWe are seeking a skilled Supplier Quality Assurance Specialist to join our team at Cardinal Health. This role is responsible for ensuring the quality of external suppliers and their products, in accordance with regulatory standards and company policies.Key ResponsibilitiesEvaluate and qualify external suppliers to ensure they meet quality and...


  • Alajuela, Alajuela, Costa Rica Abbott A tiempo completo

    Abbott's Structural Heart Division is seeking a highly skilled Global Quality Assurance Specialist to join our team in Costa Rica – Alajuela. As a key member of our Supply Chain organization, you will play a critical role in ensuring the quality and reliability of our products.The successful candidate will be responsible for managing supplier...


  • Alajuela, Alajuela, Costa Rica Jll A tiempo completo

    JLL supports the Whole You, personally and professionally.As a Quality Assurance Specialist, you will be a key member of the Global Operational Excellence team, helping to continuously improve and execute our Quality Program.**Responsibilities:**Support management and leadership for the design, development and implementation of programs to create a risk...


  • Alajuela, Alajuela, Costa Rica Cardinal Health A tiempo completo

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Cardinal Health. In this role, you will be responsible for ensuring that our suppliers meet the highest standards of quality and reliability.Job SummaryThe Supplier Management Professional will work closely with our internal stakeholders to develop and implement...


  • Alajuela, Alajuela, Costa Rica Philips A tiempo completo

    **Job Title:** Project Management SpecialistAt Philips, we're dedicated to improving billions of lives worldwide through innovation. As a Project Management Specialist, you'll play a key role in delivering our mission by coordinating internal resources and third-party vendors to ensure flawless project execution.**Responsibilities:**Program and portfolio...


  • Alajuela, Alajuela, Costa Rica Philips A tiempo completo

    Company Overview:At Philips, we're a health technology company built on the belief that every human matters. Our mission is to provide quality healthcare to all.Salary and Benefits:The estimated salary for this position is $120,000 per year. As a key member of our team, you'll enjoy a comprehensive benefits package, including health insurance, retirement...


  • Alajuela, Alajuela, Costa Rica Cardinal Health A tiempo completo

    Quality Control OverviewAt Cardinal Health, we are committed to delivering high-quality products and services that meet the needs of our customers. As a Quality Control Specialist III, you will play a critical role in ensuring that our products and services comply with regulatory standards and specifications.ResponsibilitiesDevelop and implement quality...


  • Alajuela, Alajuela, Costa Rica Medtronic A tiempo completo

    About UsMedtronic is a global leader in medical technology and solutions. Our mission is to alleviate pain, restore health, and extend life for millions of people worldwide.We are a learning culture that values innovation, collaboration, and teamwork. We strive to make a positive impact on the lives of our patients and customers.A Day in the LifeAs a Quality...


  • Alajuela, Alajuela, Costa Rica Jll A tiempo completo

    As a Data Quality Specialist at JLL, you will play a crucial role in ensuring the accuracy and consistency of our reports. With over 80 countries to operate in and a workforce of over 102,000 individuals, we require someone with exceptional analytical skills and computer literacy to oversee monthly report coordination, regional reports, and project...


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    At Abbott, you can do meaningful work that contributes to the advancement of human health. Our commitment to innovation and quality drives us to create life-changing technologies that make a difference in people's lives.We are currently seeking a Senior Quality Assurance Specialist to join our Electrophysiology Division in Alajuela, Costa Rica. As a member...


  • Alajuela, Alajuela, Costa Rica Abbott A tiempo completo

    Job SummaryThe Quality Assurance Specialist will work out of our Alajuela, Coyol location in the Vascular division, responsible for ensuring the quality of innovative, minimally invasive, and cost-effective products for the treatment of vascular disease.Key ResponsibilitiesApply quality principles, analyze quality records, and prepare reports to recommend...