Cash Dispute Resolution Manager

hace 2 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

**Improve Your Career at 3M**

We are seeking a highly skilled Cash Dispute Resolution Manager to join our team in the USAC Customer Operations Business Group.

The estimated salary for this position is $65,000 - $85,000 per year, depending on location and experience.

Job Description:

We offer an opportunity to collaborate with diverse teams worldwide and make a positive impact by:

  • Leads End-to-End Customer Issue Resolution Management and analysis for customers in one of 3M's Business Groups.
  • Receives and supports customers by partnering with business group customers and internal teams.
  • Analyzes and resolves all types of credit and returns complaints.
  • Identifies payment deductions from customers and determines root cause.
  • Checks and analyzes customer orders according to credit policies and customer status.
  • Leverages expertise to improve customer satisfaction.
  • Leverages project management skills to lead short-term projects.

Requirements:

To be successful in this role, you will need:

  • A Bachelor's degree or higher in business administration, finance, accounting, economics, or related field.
  • Minimum two years of experience in accounts receivable, accounts payable, finance, supply chain, or sales.
  • Advanced skills in Microsoft Office Excel, PowerPoint, and Power BI Reporting.
  • Advanced English level B2+.

What We Offer:

At 3M, we prioritize employee well-being and offer programs to support your physical and financial health. Our competitive pay and benefits package ensures you have the resources to succeed.



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