Business Analyst

hace 5 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
About the Role

We are seeking a skilled Business Analyst to join our team in the Cash and Credit Operations department. As a key member of our team, you will play a critical role in driving business growth and ensuring the smooth operation of our customer service processes.

Job Description:

The primary responsibilities of this position include:

  • Leveraging expertise in accounts receivable and dispute analysis to identify opportunities for process improvements and implement changes that drive efficiency and cost savings;
  • Collaborating with cross-functional teams to resolve complex customer issues and ensure timely resolution of credit and returns complaints;
  • Analyzing data and implementing adjustments to prevent delinquencies and maintain accurate records;
  • Developing and maintaining relationships with customers and internal stakeholders to build trust and credibility;
  • Implementing proactive solutions to improve customer satisfaction and drive continuous improvement within the organization.
Requirements:

To be successful in this role, you will need to have:

  • A minimum of two years of experience in customer service, accounts receivable, finance, or supply chain;
  • Strong organizational skills, excellent communication skills, and the ability to influence change management activities;
  • Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles;
  • Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting;
  • Experience leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.
What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary range of $65,000 - $85,000 per year, depending on experience;
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off;
  • Ongoing training and development opportunities to support your career growth and success;
  • A dynamic and inclusive work environment that values diversity, equity, and inclusion.

This is an exciting opportunity to join a global leader in innovation and make a meaningful impact on our customers and employees. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply.


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