Accounts Receivable And Financial Solutions Specialist

hace 2 semanas


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Job Description

We are seeking a highly skilled Accounts Receivable Analyst to join our team. In this role, you will have the opportunity to make an impact by leading end-to-end customer issue resolution management and analysis for customers in one of 3M's Business Groups for the USAC Customer Operations.

The Impact You'll Make:

  • Leads End-to-End Customer Issue Resolution Management and analysis for customers in one of 3M's Business Groups for the USAC Customer Operations.
  • Analyzes and works to identify payment deductions from customers by research and analysis to determine root cause for deduction until final resolution by issuing adjustments for reconciliation and/or perform vigorous collection activities and obtain repayment.
  • Checks and analyzes customer orders according to credit policies, customer status and risk to release or maintain hold for past due/delinquent accounts.
  • Is available to take calls and address customer issues by telephone and/or perform collection activities by phone.
  • Implements improvements within customer satisfaction by identifying trends, problems, and barriers. Provides insight, makes recommendations for resolution, and develops proactive solutions as part of the organization's continuous improvement culture.

Your Skills and Expertise:

  • Demonstrates strong organizational skills.
  • Demonstrates strong initiative with process improvement activities and ability to influence change management activities.
  • Excellent communication skills.

Requirements:

  • Minimum of Two (2) combined years of experience in customer service, accounts receivable, accounts payable, finance, supply chain, or sales experience.
  • Preferred Qualifications:
    • Bachelor's degree or higher from an accredited university in such fields as business administration, finance, accounting, economics.
    • Experience with 3M customer service processes and systems, including Salesforce and SAP.
    • Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles.
    • Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting.
    • Experience leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.

Estimated Salary Range: $60,000 - $90,000 per year based on location and experience.

About 3M:

3M is an equal opportunity employer that offers competitive pay and benefits. We value diversity and inclusion in the workplace and strive to create a welcoming environment for all employees.

Flexibility:

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done, depending on where and when you can do your best work.



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