Customer Issue Resolution Specialist

hace 2 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo
Job Summary

Collaborate with a diverse team of professionals at 3M to resolve customer issues and improve overall customer satisfaction.

Responsibilities:

  • Collect and analyze customer complaint data to identify trends and areas for improvement.
  • Work with cross-functional teams to develop and implement solutions to customer complaints.
  • Provide timely and accurate resolutions to customer complaints.
  • Communicate with customers to gather information and provide updates on the status of their complaints.
  • Use Salesforce and SAP systems to track and resolve customer complaints.
  • Participate in process improvement initiatives to enhance customer service and resolution processes.

Requirements:

  • Minimum 1 year of combined experience in customer service, dispute resolution, and/or accounts payable and receivable.
  • English proficiency level B2+.
  • Preferred qualifications include a Bachelor's Degree in Business Administration, Finance, or related field.

About 3M

3M is a global company that values diversity, creativity, and collaboration. Our employees are encouraged to take ownership of their work and contribute to the company's success.

What We Offer

3M offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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