Customer Support Specialist

hace 1 mes


Alajuela, Alajuela, Costa Rica Abbott A tiempo completo
Main Responsibilities

As a Customer Support Specialist at Abbott, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary duties will include:

  • Responding to customer inquiries and resolving technical issues in a timely and professional manner.
  • Documenting customer interactions and product experiences using active and clear note-taking.
  • Triage calls and follow approved troubleshooting procedures to resolve customer issues.
  • Providing product support and training to customers on Abbott-proprietary remote care products.
  • Working collaboratively with other departments to ensure seamless customer support and experience.
Requirements

To be successful in this role, you will need:

  • A high school degree and at least 1 year of experience in a customer service, product support, IT, or related role.
  • Excellent communication and problem-solving skills.
  • Knowledge of computer systems, including Word, PowerPoint, Excel, and Outlook.
  • Fluency in English and Spanish (fully bilingual).
  • Experience working in a biotech, bio-instruments, or medical devices industry is a plus.
What We Offer

As a Customer Support Specialist at Abbott, you will have the opportunity to work in a dynamic and collaborative environment, with a focus on delivering exceptional customer service and support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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