Customer Service Export Specialist
hace 2 semanas
About the Role
We are seeking a highly skilled Customer Excellence Export Specialist to join our team at The Kraft Heinz Company. As a key member of our Export business, you will be responsible for ensuring exceptional customer service levels by providing support, addressing inquiries, and resolving order management and logistics issues.
Key Responsibilities
- Identify trends, recurrent issues, and opportunities to improve service levels in the Export business, collaborating with cross-functional teams.
- Lead and develop Export business risk management routines, analyzing current inventory, production schedules, and advising on material availability to enhance service levels.
- Execute daily order management processes to prevent cuts, order delays, or other service impacts.
- Manage communication flow, production schedules, and delivery dates for Exports Copackers and re-packers, gathering service data and analyzing performance to maintain best-in-class service levels.
- Collaborate with US Supply on planning, availability, and delivery of MTO products, overseeing revenue recognition reports to ensure monthly targets are met.
- Develop strategies to address supply difficulties and prevent move-outs and/or NSVs LE fallouts.
- Participate in the implementation of supply chain value projects, removing costs or enabling value creation with commercial, supply, and customer excellence teams.
Requirements
- Industrial Engineer/Business Administrator or related degree.
- Advanced English language proficiency.
- +3 years of experience in Supply, Logistics, Customer Service, or related field.
- Experience managing relations with customers, commercial, and supply teams.
Location
Alajuela, Costa Rica
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