Customer Support Representative
hace 1 mes
We are seeking a highly skilled Customer Support Representative to join our team at Abbott Laboratories. As a key member of our customer service department, you will be responsible for providing exceptional support to customers in the biotech, bio-instruments, or medical devices industries.
**Estimated Salary:** $55,000 - $65,000 per year, depending on location and experience
**Job Description:**
The ideal candidate will have experience in a customer service, product support, IT, telecommunications, or related role. You must be fully bilingual (English and Spanish) and possess knowledge of computer systems including Word, PowerPoint, Excel, and Outlook.
**Key Responsibilities:**
- Provide technical support to customers via phone, email, and chat
- Analyze customer complaints and identify solutions
- Document patient and clinic system complaints by preparing Field Contact Reports (FCRs)
- Collaborate with cross-functional teams to resolve customer issues
- Maintain accurate records and reports
**Required Skills and Qualifications:**
- Bachelor's degree or equivalent experience
- 1+ years of experience in a customer service or technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Familiarity with CRM software and customer support tools
**Benefits:**
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Opportunity to work with a leading healthcare company
**Work Environment:**
This is an office-based position with occasional overtime required.
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