Customer Advocacy Program Manager

hace 2 meses

Alajuela, Alajuela, Costa Rica Splunk A tiempo completo
Customer Reference Program Manager

Splunk is a leader in building a safer and more resilient digital world. Our unified security and observability platform is trusted by the world's leading enterprises to keep their digital systems secure and reliable. As a Customer Reference Program Manager at Splunk, you will play a critical role in helping us achieve our mission by leading our customer reference and peer review program.

Key Responsibilities:

  • Lead the Splunk peer review program, working cross-functionally with sales, customer success, product, and marketing teams to identify, develop, and engage customer reviewers.
  • Stimulate, champion, and curate review activity on peer review sites and communities like Gartner Peer Insights, PeerSpot, and TrustRadius.
  • Help define customer reference metrics, goals, and benchmarks and track progress against them.
  • Help scale our existing program through the use of data, automation, and improved workflows.
  • Organize Peer to Peer reference calls.

Requirements:

  • 8+ years of experience as an individual contributor or manager for a tech company's customer advocacy program.
  • Experience working with peer reference communities and customers in B2B enterprise software and services.
  • Specific experience working with peer review sites and communities like Gartner Peer Insights, PeerSpot, G2 Crowd, or TrustRadius.

About Splunk:

Splunk is an Equal Opportunity Employer. We believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws.

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