Customer Advocacy Program Manager
hace 3 semanas
Splunk is a leader in building a safer and more resilient digital world. Our unified security and observability platform is trusted by the world's leading enterprises to keep their digital systems secure and reliable. As a Customer Reference Program Manager at Splunk, you will play a critical role in helping us achieve our mission by leading our customer reference and peer review program.
Key Responsibilities:
- Lead the Splunk peer review program, working cross-functionally with sales, customer success, product, and marketing teams to identify, develop, and engage customer reviewers.
- Stimulate, champion, and curate review activity on peer review sites and communities like Gartner Peer Insights, PeerSpot, and TrustRadius.
- Help define customer reference metrics, goals, and benchmarks and track progress against them.
- Help scale our existing program through the use of data, automation, and improved workflows.
- Organize Peer to Peer reference calls.
Requirements:
- 8+ years of experience as an individual contributor or manager for a tech company's customer advocacy program.
- Experience working with peer reference communities and customers in B2B enterprise software and services.
- Specific experience working with peer review sites and communities like Gartner Peer Insights, PeerSpot, G2 Crowd, or TrustRadius.
About Splunk:
Splunk is an Equal Opportunity Employer. We believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws.
-
Customer Advocacy Liaison
hace 1 semana
Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completoOverview: We're seeking a customer-oriented Critical Situation Management & Escalation Team member to support clients with excellent customer service while managing high-severity issues.Responsibilities:Proactively communicate with customers and ensure a positive support experience.Act as liaison between end-users and client representatives to achieve...
-
Global Onboards Program Manager
hace 3 semanas
Alajuela, Alajuela, Costa Rica Jll A tiempo completoJLL supports the Whole You, personally and professionally. As a key member of our team, you will play a vital role in managing the global contingent worker technical on and off-boarding program for GREF. The role oversees the end-to-end life cycle with a focus on mitigating risks and driving data accuracy. With a comprehensive knowledge and understanding of...
-
Alajuela, Alajuela, Costa Rica Jll A tiempo completoAbout the RoleJLL is seeking a highly skilled Customer Experience Supervisor to join our team and lead the development and management of a best-in-class, employee-facing communications and customer service program for a large corporate client.Key ResponsibilitiesOnsite Customer Support: Provide in-office support 3+ days per week, with optional work-from-home...
-
Operations Excellence Manager
hace 2 semanas
Alajuela, Alajuela, Costa Rica Jll A tiempo completoAt JLL, we're committed to delivering exceptional results and exceeding client expectations.The Performance Manager plays a critical role in achieving this goal by ensuring seamless execution of key tasks related to Service Level Agreements (SLAs), rebate and fee collections, quarterly survey setup processes, and business review administration.This position...
-
Strategic Account Manager
hace 3 semanas
Alajuela, Alajuela, Costa Rica Expeditors A tiempo completoJob Title: Strategic Account ManagerDescription:We are seeking a highly skilled Strategic Account Manager to join our team at Expeditors. As a key member of our global customer-facing team, you will be responsible for developing and maintaining strong relationships with our top global customers.Responsibilities:Identify and pursue new business opportunities...
-
Customer Service Liaison
hace 2 semanas
Alajuela, Alajuela, Costa Rica ATL Technology Costa Rica A tiempo completoAbout the RoleATL Technology Costa Rica is committed to delivering exceptional products through an engineer-to-engineer approach. We're seeking a highly skilled Customer Service Liaison to join our global team in Costa Rica. Reporting to our CSR Manager in the US and collaborating closely with our Regional Sales Manager in Costa Rica, you will support...
-
Account Manager
hace 3 semanas
Alajuela, Alajuela, Costa Rica Softwareone A tiempo completoJob Function: SalesThe role:We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.We are seeking a skilled professional to join our team as:**Account Manager****Farmer**Full-timeThe Account Manager at SoftwareOne...
-
Commissioning Manager
hace 3 semanas
Alajuela, Alajuela, Costa Rica Amentum A tiempo completo**Commissioning Manager**Amentum is seeking a highly skilled Commissioning Manager to oversee the organization, direction, supervision, and coordination of commissioning activities on a project site.The Commissioning Manager will be responsible for ensuring timely and efficient execution of fieldwork, acting as the primary customer contact for all...
-
Training Operations Manager
hace 2 semanas
Alajuela, Alajuela, Costa Rica CooperCompanies A tiempo completoOperations Training ManagerCooperCompanies is a leading healthcare company dedicated to providing innovative solutions for women's healthcare. We are seeking an experienced Operations Training Manager to lead our training initiatives.Key Responsibilities:Develop and implement training programs to enhance employee skills and performance.Collaborate with...
-
Alajuela, Alajuela, Costa Rica Jll A tiempo completoJLL Commute Experience Job DescriptionThis role is part of a team focused on managing and promoting the employee commute experience and administering the digital elements of the assigned parking program.Key Responsibilities:Provide onsite customer support by working in-office 3 or more days per week, with optional work from home days the remainder of the...
-
Export Services Manager
hace 14 horas
Alajuela, Alajuela, Costa Rica The Kraft Heinz Company A tiempo completoJob SummaryWe are seeking a skilled Export Services Manager to join our team at The Kraft Heinz Company. This role will be responsible for ensuring exceptional customer service levels in the CARICAM Exports business.
-
Customer Incentive Plan Specialist
hace 2 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoJob Description:At 3M, our Customer Incentive Plan Team is part of the US Operations department, providing administration and support for special prices to Marketing, Sales, and Customer Service personnel in the US.Key Responsibilities:• Execute merchandising rebate validation calculations, Market Development Fund (MDF) agreement construction, MDF...
-
Global Operations and Supply Chain Data Manager
hace 3 semanas
Alajuela, Alajuela, Costa Rica Medtronic A tiempo completoCareers that Change LivesAs a member of Mozarc's Supply Management Organization and the Supply Planning Program Manager - Global Operations & Supply Chain Data, you will drive the Project Portfolio execution as well as lead Supply Project Management execution for key GO&SC Data programs that significantly advance the day-to-day transactions, intelligence,...
-
CAPA Program Lead
hace 2 semanas
Alajuela, Alajuela, Costa Rica CooperCompanies A tiempo completoThe role of Principal CAPA Engineer at CooperSurgical will have responsibility for leading the site Corrective Action and Preventive Action Program. The incumbent will apply knowledge and experience to ensure compliance with quality and regulatory requirements for CAPA.Key Responsibilities:Evaluate CAPA initiation, investigation, action execution,...
-
Senior Planning Manager
hace 2 semanas
Alajuela, Alajuela, Costa Rica Confluent Medical Technologies A tiempo completoJob Summary: We are seeking a seasoned Planning Manager to lead our production planning team at Confluent Medical Technologies. The ideal candidate will have a strong background in planning and scheduling, with a focus on manufacturing and supply chain management. The Planning Manager will be responsible for coordinating planning materials, scheduling...
-
Customer Incentive Plan Analyst
hace 3 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completoAbout the RoleThe Customer Incentive Plan Team is part of USAC Customer Operations. The CIP team provides administration of and support for Customer Incentives (Rebates) to Marketing, Sales, and Customer Service personnel in the US and Canada.Key ResponsibilitiesExecuting merchandising rebate validation calculations, Market Development Fund (MDF) agreement...
-
IT Infrastructure Manager
hace 3 semanas
Alajuela, Alajuela, Costa Rica Golabs A tiempo completo**About the Job**At Golabs, we are seeking a highly skilled IT Infrastructure Manager to join our team. As an IT Infrastructure Manager, you will be responsible for providing technical support and guidance to employees regarding hardware, software, and network-related issues.**Responsibilities**Provide technical support and guidance to employees regarding...
-
Senior Product Manager
hace 3 semanas
Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo**Job Overview**We're SmileDirectClub, a company that believes everyone deserves access to a smile they love. We're looking for a talented Sr. Product Manager to join our team and help us change lives.As a Sr. Product Manager, you'll play a key role in guiding the development of new features and enhancing existing ones. You'll define the product roadmap,...
-
Hotel Operations Manager
hace 5 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoAt Marriott International, Inc., we are seeking a highly skilled Hotel Operations Manager to join our team. As a key member of our operations department, you will play a crucial role in ensuring the smooth day-to-day operations of our hotel.About the JobThis is a salaried position with an estimated annual salary range of $70,000-$90,000, depending on...
-
Project Manager
hace 4 semanas
Alajuela, Alajuela, Costa Rica Confluent Medical Technologies A tiempo completoJob Summary:Confluent Medical Technologies is seeking a highly skilled Project Manager to lead complex medical device projects from concept to launch. The ideal candidate will have a strong background in project management, technical expertise, and excellent communication skills.Key Responsibilities:Develop and execute project plans, ensuring timely and...