Customer Experience Manager, Commute Services
hace 1 semana
We are seeking a highly skilled Customer Experience Manager to oversee the development and management of our commute services program for a large corporate client.
Key Responsibilities- Oversee customer service teams for managed parking and shuttle services, ensuring seamless operations and high standards of service.
- Develop and maintain effective communication strategies to promote commute options and benefits.
- Manage vendor relationships and ensure integration with client systems and platforms.
- Provide onsite support 3+ days per week and work-from-home days for the remainder of the week.
- AA/AS degree required; Bachelor's preferred.
- 2+ years of experience in transportation demand management, communications, customer service, or related field.
- Program management and development experience.
- Proven team leadership experience.
- Excellent written and verbal communication skills.
- Strong organizational and analytical skills.
- Ability to provide efficient, timely, reliable, and courteous service to customers.
- Experience building consensus across diverse stakeholders and driving complex, cross-functional programs in a fast-paced environment.
The estimated salary range for this position is $80,000 - $110,000 per year, depending on location and experience.
BenefitsJLL offers a comprehensive benefits package that prioritizes mental, physical, and emotional health, including personalized benefits that support personal well-being and growth.
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Comprehensive Commute Manager
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