Customer Experience Manager, Commute Services

hace 1 semana


Alajuela, Alajuela, Costa Rica Jll A tiempo completo
About the Role

We are seeking a highly skilled Customer Experience Manager to oversee the development and management of our commute services program for a large corporate client.

Key Responsibilities
  • Oversee customer service teams for managed parking and shuttle services, ensuring seamless operations and high standards of service.
  • Develop and maintain effective communication strategies to promote commute options and benefits.
  • Manage vendor relationships and ensure integration with client systems and platforms.
  • Provide onsite support 3+ days per week and work-from-home days for the remainder of the week.
Requirements
  • AA/AS degree required; Bachelor's preferred.
  • 2+ years of experience in transportation demand management, communications, customer service, or related field.
  • Program management and development experience.
  • Proven team leadership experience.
Preferred Qualifications
  • Excellent written and verbal communication skills.
  • Strong organizational and analytical skills.
  • Ability to provide efficient, timely, reliable, and courteous service to customers.
  • Experience building consensus across diverse stakeholders and driving complex, cross-functional programs in a fast-paced environment.
Salary Information

The estimated salary range for this position is $80,000 - $110,000 per year, depending on location and experience.

Benefits

JLL offers a comprehensive benefits package that prioritizes mental, physical, and emotional health, including personalized benefits that support personal well-being and growth.



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