Senior Technical Operations Manager
hace 2 semanas
We are seeking a Senior Technical Operations Manager to lead our technical support team in delivering exceptional customer service. The ideal candidate will have 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support, with 1-2 years of experience managing teams.
Key Responsibilities:
- Manage the technical support team to ensure timely and effective resolution of customer issues.
- Develop and implement process improvements to increase efficiency and quality of support services.
- Collaborate with cross-functional teams to identify and prioritize business needs and develop solutions.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Monitor and analyze key performance indicators (KPIs) to measure team performance and identify areas for improvement.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support.
- 1-2 years of experience managing teams.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Preferred Qualifications:
- Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows experience.
- Cloud-based technologies experience.
- Excellent knowledge of technology-based environments and solutions.
Compensation:
The estimated salary for this position is $120,000 - $150,000 per year, depending on location and experience.
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