Senior Technical Operations Manager

hace 2 semanas


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo
Job Description

We are seeking a Senior Technical Operations Manager to lead our technical support team in delivering exceptional customer service. The ideal candidate will have 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support, with 1-2 years of experience managing teams.

Key Responsibilities:

  • Manage the technical support team to ensure timely and effective resolution of customer issues.
  • Develop and implement process improvements to increase efficiency and quality of support services.
  • Collaborate with cross-functional teams to identify and prioritize business needs and develop solutions.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Monitor and analyze key performance indicators (KPIs) to measure team performance and identify areas for improvement.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3-5 years of experience in technical support, software support, IT operations, and/or infrastructure support.
  • 1-2 years of experience managing teams.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Preferred Qualifications:

  • Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows experience.
  • Cloud-based technologies experience.
  • Excellent knowledge of technology-based environments and solutions.

Compensation:

The estimated salary for this position is $120,000 - $150,000 per year, depending on location and experience.



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