Senior Operations Manager
hace 1 mes
Overview
We're looking for a seasoned Senior Operations Manager with a proven track record of driving high-performance cultures and delivering exceptional outcomes. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our business units, ensuring seamless execution, and driving business growth.
Key Responsibilities:
- Plan and prioritize customer, staff, and organizational requirements to drive business success
- Manage and maintain strong relationships with clients, stakeholders, and team members
- Ensure the support team meets key performance indicators (KPIs) and service level agreements (SLAs)
- Develop and implement business processes to drive efficiency and improve operations
- Lead and manage operations managers and delivery managers to achieve business objectives
Requirements:
- Bachelor's degree or equivalent work experience required, preferred ITIL or related certifications
- Proven experience in leadership and people management, with a strong operations background
- Ability to analyze complex problems, interpret operational needs, and develop effective solutions
- Excellent communication, leadership, and interpersonal skills
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