Senior Operations Manager

hace 1 mes


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

Overview

We're looking for a seasoned Senior Operations Manager with a proven track record of driving high-performance cultures and delivering exceptional outcomes. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our business units, ensuring seamless execution, and driving business growth.

Key Responsibilities:

  • Plan and prioritize customer, staff, and organizational requirements to drive business success
  • Manage and maintain strong relationships with clients, stakeholders, and team members
  • Ensure the support team meets key performance indicators (KPIs) and service level agreements (SLAs)
  • Develop and implement business processes to drive efficiency and improve operations
  • Lead and manage operations managers and delivery managers to achieve business objectives

Requirements:

  • Bachelor's degree or equivalent work experience required, preferred ITIL or related certifications
  • Proven experience in leadership and people management, with a strong operations background
  • Ability to analyze complex problems, interpret operational needs, and develop effective solutions
  • Excellent communication, leadership, and interpersonal skills


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