NCC Operations Manager

hace 2 meses


Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

**Job Title:** NCC Operations Manager

**Job Summary:**

We are seeking an experienced NCC Operations Manager to join our team at Solventum. The successful candidate will be responsible for providing operations management expertise to improve productivity through process improvement and workforce performance.

**Key Responsibilities:

  1. Provide operations management expertise to improve productivity through process improvement and workforce performance.
  2. Oversee the analysts and analytical functions of the department, including compliance, continuous improvement, workforce management, productivity tracking, and KPI projections.
  3. Oversee change management: Identify impacts, mitigate risks, help communicate changes to internal team and external stakeholders.
  4. Responsible for coordinating staff development, identifying critical skills that need enhancing and securing resources to facilitate learning in alignment with Solventum approved programs.
  5. Partners with other functional areas to identify trends and opportunities for continuous improvement.

**Requirements:**

A bachelor's degree or higher, or 7 years of operations experience. In addition, 5 years of leadership experience, 5 years of healthcare or customer service/call center operation experience, and demonstrated ability to successfully lead in diverse, multi-functional environments that require both direct and influential leadership skills.

**About Solventum:**

Solventum is a company that enables better, smarter, safer healthcare to improve lives. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.

**Why Work at Solventum:**

At Solventum, we offer competitive pay and benefits, and a collaborative and innovative work environment. We are committed to maintaining the highest standards of integrity and professionalism in our recruitment process.



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