Transportation Experience Specialist

hace 1 mes


Alajuela, Alajuela, Costa Rica Jll A tiempo completo
Job Overview

We are seeking a highly skilled Transportation Experience Specialist to join our team at JLL.

About the Role

This is an exciting opportunity to work in a fast-paced environment where you will be responsible for implementing and promoting employee commute programs. The successful candidate will provide exceptional customer service, coordinate transportation passes, bus schedules, and other commute materials, and engage with client employees to promote the program.

Key Responsibilities
  • Provide onsite customer support by working in-office 3 or more days per week, with optional work from home days the remainder of the week.
  • Offer timely and friendly customer service to client employees seeking information about commute options.
  • Distribute transportation passes, Carpool Permits, Bus schedules, and other commute materials.
  • Coolaborate with on-site facilitators and internal stakeholders to deliver high standards of the employee commute experience.
  • Conduct customer-facing on-site events and presentations to outreach to client employees.
  • Engage with client employees via showcase both in-person and online to present benefit information and conduct Q&A.
  • Collaborate with on-site teams within the transportation program in tabling and other events to engage with the client employees and promote the program.
  • Coordinate van pool groups schedules and documents.
Requirements
  • H.S Diploma and 1-3 years of customer service experience required.
  • Transportation experience or knowledge of transit systems a plus.
  • Basic knowledge of financial terms and principles.
What We Offer

We offer personalized benefits that support personal well-being and growth, including a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health.

Salary

The estimated salary for this position is between $45,000 - $65,000 per year, depending on location and experience.



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