Customer Experience Coordinator, Parking Management Specialist

hace 2 meses


Alajuela, Alajuela, Costa Rica Jll A tiempo completo

JLL Commute Experience Job Description

This role is part of a team focused on managing and promoting the employee commute experience and administering the digital elements of the assigned parking program.

Key Responsibilities:

  1. Provide onsite customer support by working in-office 3 or more days per week, with optional work from home days the remainder of the week.
  2. Provide timely and friendly customer service to client employees seeking information about commute options.
  3. Coordinate with on-site facilitators and internal stakeholders to deliver the high standards of the employee commute experience.
  4. Conduct customer-facing virtual events and presentations specialized in outreach to client employees.
  5. Collaborate with on-site teams within the commute program to engage with client employees and promote the program.
  6. Coordinate van pool groups schedules and documents.
  7. Utilize the digital platform to manage employee parking assignments, waitlists, and permit requests.
  8. Identify program and process optimizations and provide recommendations to improve efficiency, productivity, and performance.

Requirements:

  • HS Diploma or GED and 1-3 years of customer service experience required, transportation experience or knowledge of transit systems a plus.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.

About JLL:

JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of more than 300,000 people. We offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health.



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