Multilingual Customer Support Specialist

hace 3 semanas


Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

About Solventum

Solventum is a pioneering company that creates innovative solutions for the healthcare industry. Our mission is to improve lives by enabling better, smarter, and safer healthcare.

We partner with the brightest minds in healthcare to develop cutting-edge technologies that combine compassion and empathy. At Solventum, we're dedicated to solving complex challenges and making a meaningful impact.

Job Overview

This role offers an exciting opportunity to join our team as a Multilingual Customer Support Specialist. You will play a crucial part in providing exceptional customer service to patients, home health agencies, and doctors' offices.

Responsibilities

  • You will obtain Proof of Delivery documents from patients through our database.
  • You will complete outbound dialer calls and handle inbound calls to provide timely support.
  • You will interact with patients, home health agencies, and doctors' offices to gather necessary information.
  • You will review order notes, documents, previous orders, and internet searches to determine the best course of action.
  • You will maintain your assigned worklist efficiently and effectively.

Requirements

  • You must have a High School Diploma or equivalent.
  • You should be flexible and adaptable, with the ability to adjust to changing schedules, workflow processes, and priorities.
  • You must communicate effectively in English (C1 level).
  • You should have at least 1 year of call center experience.

Additional Qualifications

  • Experience with Nice InContact would be beneficial.
  • Previous experience with a dialer in a phone customer service environment is advantageous.
  • You should be capable of multitasking and toggling between multiple systems.
  • You should possess a self-driven, customer-focused attitude, with the ability to maintain confidentiality and exercise discretion.

Work Environment

This role is hybrid-eligible, with some remote work possible, but requiring travel to Belen, Heredia at least 1 day per week.

Compensation

We offer competitive pay and benefits, as well as programs to support your well-being.

Equality and Inclusion

Solventum is an equal opportunity employer, committed to maintaining the highest standards of integrity and professionalism in our recruitment process.



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