Multilingual Human Resources Support Specialist

hace 2 meses


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Job Title: Trilingual HR Support Representative

This position provides comprehensive support to employees throughout their entire employment lifecycle, from onboarding to separation. The work involves answering HR-related queries, resolving issues, and providing solutions for payroll, benefits, and policy questions.

Main Responsibilities:

  • Identify trends and opportunities for process improvement and implement changes
  • Investigate and resolve problems through a network of resources
  • Administer and advise on IT navigation of supported functions
  • Perform off-phone tasks supporting HR-related functions
  • Assist in identifying areas for improving communication and operations efficiency

Qualifications and Experience:

  • Minimum 1 year of work experience preferred
  • Fully Trilingual: English, Spanish, and Portuguese
  • Bachelor's degree or higher from an accredited university or 1 year of experience in Customer Service, HR, or Finance
  • Knowledge of HR policies and procedures
  • Knowledge of HR systems: Workday, PeopleSoft, SAP, Salesforce, or other HR systems
  • Customer service skills
  • Communication skills
  • Detail-oriented and self-directed

About 3M:

3M is committed to providing a diverse and inclusive work environment that offers equal opportunities for all employees. We strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.



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