Multilingual Support Specialist for Gaming Enthusiasts

hace 4 semanas


Alajuela, Alajuela, Costa Rica Css Corp A tiempo completo

Css Corp is seeking a highly skilled Trilingual Player Support professional to join our team in TerraCampus, Tres Rios. As a Multilingual Support Specialist for Gaming Enthusiasts, you will be responsible for providing exceptional customer support to players across the globe.

The estimated annual salary for this role is $55,000-$65,000, commensurate with experience and qualifications.

Job Description:

We are looking for a talented individual who can effectively communicate with customers in German, English, and other languages. Your primary responsibilities will include:

• Clarifying player requirements and resolving non-standard issues through decision-support tools and resources.

• Demonstrating empathy and building rapport with customers while maintaining a courteous and friendly demeanor.

• Answering player questions related to websites, products, processes, and benefits.

• Maintaining broad knowledge of client products and/or services.

• Processing refunds as needed.

Required Skills and Qualifications:

To succeed in this role, you will need:

• Proficiency in German B2+ and English B2+

• Gaming experience is mandatory

• De-escalation skills

• Strong customer service orientation and disposition

• Ability to work in multiple technical mediums simultaneously

• Multi-tasking abilities

• Attention to detail

• Empathy and critical thinking skills

• Speed to solution

Benefits:

Css Corp offers a comprehensive benefits package, including competitive salary, health insurance, retirement plans, and opportunities for professional growth and development.



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