IT Technical Support Specialist

hace 16 horas


Alajuela, Alajuela, Costa Rica People Working Corp A tiempo completo

At People Working Corp, we strive to provide unparalleled education and certification programs for our esteemed clients. As a key member of our team, the IT Customer Service Specialist plays a vital role in delivering exceptional customer support.

**Key Responsibilities**:

We are seeking an individual with outstanding communication skills, technical expertise, and a customer-centric approach to join our team as an IT Customer Service Specialist. Key responsibilities include:

  • Troubleshoot and resolve complex customer inquiries while fostering strong relationships built on trust and empathy.
  • Monitor and adhere to established ticketing procedures to ensure seamless issue resolution.
  • Collaborate with colleagues to provide comprehensive support and drive customer satisfaction.
  • Provide detailed explanations on our digital systems, empowering customers to maximize their experience and value.
  • Consistently deliver high-quality service to enhance our Net Promoter Score.
  • Prioritize professionalism and empathy when handling each support case.
  • Rotate shifts with fellow Customer Service Specialists and work during public holidays as needed.
  • Complete administrative tasks related to online examinations and maintain accurate records.
  • Stay up-to-date with the latest system updates and process changes to offer informed guidance to customers.
  • Keep management and colleagues informed about emerging customer concerns.
  • Develop and maintain policies, procedures, forms, and customer service strategies to optimize client experiences.
  • Craft support scripts, FAQs, manuals, and contribute to updating knowledge bases within the Help Center.

This is a unique opportunity to grow professionally and make a lasting impact on our clients' lives. If you possess excellent problem-solving skills, adaptability, and a genuine passion for delivering exceptional customer service, we encourage you to apply.



  • Alajuela, Alajuela, Costa Rica Atl Technology Costa Rica A tiempo completo

    Job Overview:Atl Technology Costa Rica is seeking a skilled IT Technical Support Specialist to join our team. As a key member of our Global IT team, you will play a crucial role in ensuring the smooth operation of our systems and providing exceptional support to our users.Estimated Salary: $40,000 - $60,000 per annum, depending on experience and...

  • IT Support Specialist

    hace 1 semana


    Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job OverviewThis is a full-time IT Support Specialist position responsible for providing technical assistance to 3M employees, contractors, and vendors via phone, chat, and web tickets. The ideal candidate will have strong technical knowledge of Windows, iOS, software, and hardware, as well as excellent communication and problem-solving skills.


  • Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team in the role of IT equipment deployment. Key responsibilities include:Job SummaryDeployment and relocation of IT equipment between floors and buildingsInstallation of equipment for events and conferencesReplacement of peripherals at customer locationsInstallation or removal of...


  • Alajuela, Alajuela, Costa Rica Atl Technology Costa Rica A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Atl Technology Costa Rica. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems run smoothly and efficiently.

  • IT Support Specialist

    hace 2 meses


    Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

    Job OverviewSolventum is seeking a skilled IT Support Specialist to join our team at the Costa Rica Global Service Center.The ideal candidate will have a strong background in IT and excellent communication skills to effectively assist colleagues with technical issues.Key ResponsibilitiesProvide IT support and troubleshooting for colleaguesCollaborate with...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job OverviewThis role provides technical support to 3M employees, contractors, and vendors on Windows / iOS, Office, software/hardware technical issues and IT-related inquiries.About the JobWe are seeking a skilled Technical Support Specialist to join our IT Help Desk team. As a key member of our team, you will provide exceptional customer service,...

  • IT Support Specialist

    hace 3 semanas


    Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

    Job Overview">Solventum is seeking a skilled IT Support Specialist to join our team at the Costa Rica Global Service Center.">About the Role">This position is responsible for providing exceptional technical support and services to our colleagues, ensuring their IT needs are met with efficiency and professionalism.">Key Responsibilities">">Assist colleagues...

  • IT Support Specialist

    hace 2 meses


    Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    About the RoleWe are seeking an IT Support Specialist to join our team in Belen, Heredia. As a Field Tech Associate, you will provide on-site technical support and services for personal computer hardware, software, and peripherals.Responsibilities:Deliver on-site IT support services for desktops, laptops, and other equipment.Perform equipment assembly,...

  • IT Support Specialist

    hace 3 semanas


    Alajuela, Alajuela, Costa Rica Skysys A tiempo completo

    Job Title: IT Support SpecialistDescription: We are seeking an experienced IT Desktop Support Technician to join our team at Skysys. As a skilled professional, you will be responsible for providing top-notch technical support and ensuring the smooth operation of our desktop infrastructure.Required Skills and Qualifications:Minimum 3 years of experience in IT...


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    **Job Summary**We are seeking a highly skilled Technical Support Engineer to join our team at Abbott Laboratories. As an Onsite Support Specialist - IT, you will be responsible for providing technical support to defined end-user groups.**Key Responsibilities**- Work under limited supervision to solve business problems with available technology, including...

  • IT Support Specialist

    hace 3 semanas


    Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    About UsTek Experts is a tech services and support company focused on delivering specialized solutions to clients worldwide. Our team of problem solvers, engagers, and creative thinkers strives to help customers succeed.Role OverviewThis role serves as a single point of contact for customers, supporting client service by gathering information needed to...


  • Alajuela, Alajuela, Costa Rica Microvention A tiempo completo

    Job Summary: Microvention is seeking a highly skilled and experienced Senior Technical Support Specialist to join our team. This is a full-time position that will be responsible for providing technical support to our internal teams, managing hardware and software systems, and implementing automation solutions.About the Role:We are looking for someone with...


  • Alajuela, Alajuela, Costa Rica Css Corp A tiempo completo

    **Job Summary**:We are seeking a skilled Trilingual Technical Support Specialist to join our team at Css Corp.**Key Responsibilities**:Provide technical assistance to customers in French, English, and another language.Resolve technical issues related to the project platform and different products.Complete detailed tickets and reports of the technical...


  • Alajuela, Alajuela, Costa Rica Philips A tiempo completo

    **Company Overview**Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving for a healthier and more sustainable future through innovation.We are 80,000 unique individuals with a shared purpose and determination to deliver on our customers' needs.Our vision is to create meaningful solutions that make a...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    Job SummaryWe are seeking a skilled Dynamics Technical Support Specialist to join our team at Tek Experts. In this role, you will work with customers to resolve complex software issues, collaborate with colleagues to continuously improve processes, and deliver exceptional customer service.About the RoleThis is a key position that requires strong technical...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    **About the Role**At Tek Experts, we're seeking a skilled Technical Support Specialist to join our Critical Situation Management & Escalation Team (CMET). In this role, you will be responsible for providing world-class support to our premier enterprise customers, resolving high-severity issues in a timely and effective manner.**Key Responsibilities**Provide...


  • Alajuela, Alajuela, Costa Rica Ntt Data A tiempo completo

    About the RoleWe are seeking a skilled Senior IT Support Specialist to join our team in Costa Rica. This role involves troubleshooting and creating solutions for end customers in a junior capacity.


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    Job DescriptionWe are seeking a skilled Techncial Support Specialist to join our Critical Situation Management & Escalation Team (CMET). The ideal candidate will have excellent customer service skills and be proficient in Microsoft products.The successful candidate will:Provide timely updates on case progress and resolution to ensure a positive customer...


  • Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will provide on-site IT support for customers, ensuring the smooth operation of equipment and resolving any technical issues that may arise.Key Responsibilities:Equipment Assembly and Relocation: Assemble and relocate equipment between floors and...


  • Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    We are seeking a Field Operations Technical Specialist in Heredia. Key responsibilities include:Providing on-site IT support: troubleshooting and creating technology solutions to meet business needs.Assembling equipment for rollout, relocation, installation, and replacement.Offering basic technical support and diagnosing Level 2 problems with computer...