Customer Service Associate

hace 1 mes


Alajuela, Alajuela, Costa Rica Fedex Express Lac A tiempo completo

Welcome to FedEx Express Latin America and Caribbean Division, where we're honored to be consistently recognized as a great place to work. As a world-class company, we're committed to delivering exceptional service to our customers.

Estimated Salary: $30,000 - $50,000 per year

About the Role

We're seeking an experienced Customer Service Associate to join our team in this administrative support role. The successful candidate will assist with various tasks, including providing over-the-counter customer service, tracing packages, answering questions about FedEx products and services, and maintaining accurate records.

The ideal candidate will have strong interpersonal and problem-solving skills, with the ability to multitask and work effectively in a fast-paced environment. They will also possess excellent communication skills, with the ability to interact with customers and colleagues in a professional and courteous manner.

Responsibilities
  • Assist customers with package tracing, answering questions about FedEx products and services, and providing over-the-counter service
  • Maintain accurate records, including airway bills and records
  • Perform administrative tasks, such as data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service

This is an exciting opportunity for someone looking to join a dynamic team and contribute to the success of our organization. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply.

Requirements
  • High School degree or Equivalent
  • Previous clerical or customer service experience in a service environment
  • Accuracy & Attention to Detail
  • Planning & Organizing Skills
  • Interpersonal Skills
  • Problem Solving Skills
  • Average general office skills required, including light typing, filing, and computer literacy

FedEx Express Latin America and Caribbean Division is an equal opportunities employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for career development and growth.



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