Customer Solutions Advocate
hace 2 días
Riverpoint Medical LLC is a renowned leader in medical device manufacturing. We are seeking a skilled Customer Solutions Advocate to join our team.
The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills. As a Customer Solutions Advocate, you will be the primary point of contact for internal and external customers, providing proactive and immediate support throughout the order process.
We offer a competitive salary of $65,000 - $80,000 per year, based on experience and qualifications. If you are a motivated and organized individual who excels in fast-paced environments, we encourage you to apply.
Key Responsibilities:
- Input and track orders via Riverpoint's ERP system, IQMS.
- Work closely with internal departments, such as Production, Planning, and Logistics, to ensure timely delivery of products.
- Provide premium level service to customers, cultivating and deepening client relationships.
- Present and deliver information to customers, including open order reports and shipping reports.
- Manage returns in conjunction with the Quality team, processing RMAs and assessing trends for improvements.
Requirements:
- Fluent in English and Spanish.
- Minimum 2 years of experience in sales, customer service, or order administration.
- Strong organizational skills and attention to detail.
- Excellent communication skills.
- High School Diploma, Associate, or Bachelor's degree preferred.
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