Customer Solutions Advocate

hace 2 días


Alajuela, Alajuela, Costa Rica Riverpoint Medical Llc A tiempo completo

Riverpoint Medical LLC is a renowned leader in medical device manufacturing. We are seeking a skilled Customer Solutions Advocate to join our team.

The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills. As a Customer Solutions Advocate, you will be the primary point of contact for internal and external customers, providing proactive and immediate support throughout the order process.

We offer a competitive salary of $65,000 - $80,000 per year, based on experience and qualifications. If you are a motivated and organized individual who excels in fast-paced environments, we encourage you to apply.

Key Responsibilities:

  • Input and track orders via Riverpoint's ERP system, IQMS.
  • Work closely with internal departments, such as Production, Planning, and Logistics, to ensure timely delivery of products.
  • Provide premium level service to customers, cultivating and deepening client relationships.
  • Present and deliver information to customers, including open order reports and shipping reports.
  • Manage returns in conjunction with the Quality team, processing RMAs and assessing trends for improvements.

Requirements:

  • Fluent in English and Spanish.
  • Minimum 2 years of experience in sales, customer service, or order administration.
  • Strong organizational skills and attention to detail.
  • Excellent communication skills.
  • High School Diploma, Associate, or Bachelor's degree preferred.


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