Global Security Solutions Expert

hace 2 meses


Alajuela, Alajuela, Costa Rica Splunk A tiempo completo

Splunk builds a safer digital world by leveraging its unified security and observability platform. This enables the company to ensure digital systems are secure and reliable.

About Splunk

We use our technology to create a fantastic career destination, and as a result, we want your whole, authentic self. Bring your work experience, problem-solving skills, and talent, but also your joy, passion, and what makes you, you.

Job Title: Global Security Solutions Expert

This role is dynamic, providing technical expertise and excellent customer experience around Splunk's security products and solutions. You'll participate in projects related to tools, knowledge management, our growing marketplace of solutions, and more. Our team operates on a 7-day global coverage model, and you'll occasionally work on weekends.

About the Role

  • Provide outstanding service and technical support to Splunk customers and maintain positive customer relationships
  • Take ownership of resolving customer problems while ensuring an outstanding customer experience
  • Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our security line of products
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  • Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow
  • Reproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developers
  • Drive continuous improvement of tools, processes, and product supportability

Qualifications

  • Outstanding interpersonal skills, and excellent communication - both verbal and written
  • Experience with Enterprise Security
  • Experience with UNIX (Linux, NIX), LDAP, Windows, or Mac OS
  • Experience in technical support, system administration, or similar technical role, with a strong preference for experience in an IT security role
  • Understanding of networking concepts, including network security, log analysis, authentication protocols, and network troubleshooting
  • Knowledge of Python, Perl, and shell scripting, XML, HTML, or other scripting languages
  • Logical approach to problem solving with strong troubleshooting skills
  • Excellent time management skills with the ability to adapt to changing priorities of customer issues

Salary Range: $90,000 - $120,000 per year, depending on location and experience.

Splunk is an Equal Opportunity Employer. We create a culture of belonging and prioritize diversity, equity, inclusion, and belonging to ensure our employees can bring their best selves to work.



  • Alajuela, Alajuela, Costa Rica Paraclete Security Solutions A tiempo completo

    **Job Summary**Paraclete Security Solutions is seeking a skilled Security System Technician to join our team. As a Security System Technician, you will be responsible for installing, maintaining, and repairing security systems, including access control, intrusion alarm, and camera systems.**Key Responsibilities**Perform service and installation of security...

  • Automation Expert

    hace 5 días


    Alajuela, Alajuela, Costa Rica Infotree Global Solutions A tiempo completo

    Company OverviewInfotree Global Solutions is a leading provider of innovative solutions in the industry.Salary and BenefitsThe salary for this Automation Expert position is between $4,300 and $4,600 per month. This includes a comprehensive benefits package that meets the needs of our employees.Job DescriptionThis role involves automating payroll master data...


  • Alajuela, Alajuela, Costa Rica Global Services Business A tiempo completo

    Global Services Business seeks a Cybersecurity Expert Lead to complete proof-of-concept evaluations for data protection, classification, and discovery toolsets, and implement chosen solutions. Collaboration with Cybersecurity, Human Resources, Legal, Information Technology, and Training departments is required.Key responsibilities include fine-tuning and...


  • Alajuela, Alajuela, Costa Rica Infotree Global Solutions A tiempo completo

    Descripción del PuestoEn Infotree Global Solutions, estamos buscando a profesionales comprometidos con brindar servicios excepcionales a nuestros clientes. Esta oportunidad es perfecta para aquellos que buscan desafíos y oportunidades de crecimiento en un ambiente dinámico y apasionado.Nuestra empresa se enfoca en ofrecer soluciones innovadoras y...


  • Alajuela, Alajuela, Costa Rica Zillow A tiempo completo

    About the RoleZillow is seeking a seasoned Senior Cloud Security Solutions Architect to join our team. As a key member of our security operations, you will play a critical role in protecting our cloud infrastructure and web applications from threats and vulnerabilities.This is an excellent opportunity to contribute to the security and reliability of our...


  • Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

    About the RoleGolabs is seeking a seasoned Technical Solutions Architect to join our team. As a Technical Solutions Expert, you will work closely with customers, partners, and internal stakeholders to design and deliver end-to-end technical solutions.Key ResponsibilitiesYou will be responsible for managing the implementation of these solutions from concept...


  • Alajuela, Alajuela, Costa Rica Paraclete Security Solutions A tiempo completo

    About the RoleAt Paraclete Security Solutions, we are seeking a skilled Cybersecurity Systems Specialist to join our team. This full-time position involves performing installation, maintenance, and repair of various security systems, including access control, intrusion alarm, and camera systems.Salary Range: $60,000 - $80,000 per year, based on...


  • Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

    We are seeking a skilled customer-oriented Senior Technical Solutions Expert to resolve complex customer cases, collaborate with customers to resolve software issues and deliver exceptional customer service.Driving business success with innovative solutions.Tek Experts is a tech services and support company providing specialized and unique solutions for...


  • Alajuela, Alajuela, Costa Rica Hashmap A tiempo completo

    About HashmapWe are a global leader in digital services and consulting, with a strong presence in Costa Rica. Our mission is to deliver innovative solutions that drive business growth and transformation.Job Title: Database Administrator ExpertAbout the Role:We are seeking a highly skilled Database Administrator Expert to join our team in Belen, Heredia. As a...


  • Alajuela, Alajuela, Costa Rica Splunk A tiempo completo

    Splunk's mission is to empower users to protect their digital world. We're a leading provider of unified security and observability solutions, helping organizations keep their systems secure and reliable.We value diversity, equity, inclusion, and belonging in the workplace. Our team is passionate about creating a culture where everyone feels supported to...


  • Alajuela, Alajuela, Costa Rica Golabs A tiempo completo

    About the RoleGolabs is seeking a seasoned Salesforce expert to lead as a Solution Architect, utilizing their analytical and problem-solving skills to develop and maintain comprehensive solutions for commercial functions.Job ResponsibilitiesEvaluate business processes, capabilities, and systems for commercial functions to identify areas of...

  • Cybersecurity Expert

    hace 2 meses


    Alajuela, Alajuela, Costa Rica Sentinelone A tiempo completo

    About UsSentinelOne is a leading provider of next-generation cybersecurity solutions. Our XDR platform offers real-time threat prevention, detection, and response capabilities. We empower organizations to stay ahead of emerging threats and protect their digital assets.Our team values collaboration, innovation, and customer success. We're seeking a skilled...


  • Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

    Transformative Cybersecurity Splunk ExpertWe are SmileDirectClub, a pioneering force in empowering transformation through smiles. Join us in our mission to spread positivity and confidence nationwide. We seek an exceptional Cybersecurity Splunk Solutions Architect to spearhead our security initiatives.About the RoleWe offer a competitive salary of $120,000 -...


  • Alajuela, Alajuela, Costa Rica Hitachi Solutions Ltd A tiempo completo

    Hitachi Solutions Ltd. is a global Microsoft solutions integrator that specializes in developing and delivering industry-focused solutions to support clients' business transformation goals.We are passionate about leveraging our expertise and intellectual property to drive innovation and digital transformation. Our strategic relationship with Microsoft...


  • Alajuela, Alajuela, Costa Rica Abbott Laboratories A tiempo completo

    About AbbottAbbott is a leading healthcare company that creates innovative medical solutions to improve people's lives. As a global leader in cardiac rhythm technologies, we focus on developing cutting-edge products and services to treat heart arrhythmias.We're committed to fostering an inclusive and diverse work environment where our employees can grow,...


  • Alajuela, Alajuela, Costa Rica Gsb A tiempo completo

    Are you looking for a challenging career opportunity in cybersecurity? We have an exciting job opening at Gsb for a Senior Cyber Security Engineer. This role is responsible for completing proof-of-concept evaluations for data protection, classification, and discovery toolsets, as well as implementing the chosen tools.The Senior Cybersecurity Engineer will...

  • Risk Management Expert

    hace 2 meses


    Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    **Job Summary**:We are seeking a highly skilled Risk Management Expert to join our team as a Global SOX Analyst. This is an exciting opportunity to leverage your expertise in risk management and compliance to drive business growth and success.**About the Role**:As a Global SOX Analyst, you will be responsible for participating in a risk-focused Global SOX...


  • Alajuela, Alajuela, Costa Rica Splunk A tiempo completo

    Splunk is committed to building a safer and more resilient digital world. Our unified security and observability platform helps leading enterprises keep their digital systems secure and reliable.We're looking for a skilled Digital Security Support Specialist to join our global technical support organization, providing 24/7 support for customers...


  • Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

    We're looking for a passionate and analytical problem solver to help us empower our Team Members, people processes, and technology globally.As a Global Solutions Coordinator, you will provide critical support to our team by troubleshooting questions using critical analysis and problem-solving skills.You will consult with assigned business units to resolve...


  • Alajuela, Alajuela, Costa Rica H.B. Fuller A tiempo completo

    Job OverviewH.B. Fuller is a leading global adhesives provider with a strong focus on innovative solutions and customer satisfaction.About the RoleWe are seeking a highly skilled Senior SAP Technical Consultant to join our team, responsible for delivering expert-level support for our e-invoicing solutions across the globe.ResponsibilitiesProvide proactive...