Digital Security Support Specialist
hace 2 días
Splunk is committed to building a safer and more resilient digital world. Our unified security and observability platform helps leading enterprises keep their digital systems secure and reliable.
We're looking for a skilled Digital Security Support Specialist to join our global technical support organization, providing 24/7 support for customers worldwide.
This dynamic role offers the opportunity to provide technical expertise and exceptional customer experience around Splunk's security products and solutions. You'll participate in ongoing projects related to tools, knowledge management, and our growing marketplace of solutions.
**Key Responsibilities:**
- Provide outstanding service and technical support to Splunk customers and maintain positive customer relationships.
- Troubleshoot technical issues to establish root causes and form solutions or workarounds across various environments.
- Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow.
**Requirements:**
- Outstanding interpersonal skills and excellent communication - both verbal and written.
- Experience with Enterprise Security and UNIX (Linux, NIX), LDAP, Windows, or Mac OS.
- Experience in technical support, system administration, or similar technical roles, with a strong preference for IT security experience.
- Understanding of networking concepts, including network security, log analysis, authentication protocols, and network troubleshooting.
- Knowledge of Python, Perl, and shell scripting, XML, HTML, or other scripting languages.
**Nice-to-Have Qualifications:
- Prior experience with Splunk.
- Knowledge of security industry tools, such as Nessus, Sentinel, and other relevant tools.
- Exposure to AWS or Google Cloud Platform.
The estimated annual salary range for this position in Costa Rica is CRC 20,000,000.00 - 27,500,000.00.
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