Enterprise Support Specialist

hace 2 días


Alajuela, Alajuela, Costa Rica Splunk A tiempo completo

About Splunk


Splunk is a leading provider of software solutions for data analytics and security. Our unified platform empowers enterprises to gain valuable insights from their data, enabling them to make informed decisions and drive business growth.



Job Description


We are seeking an experienced Enterprise Support Specialist to join our team in providing top-notch support to our customers and partners. As a key member of our technical support team, you will be responsible for resolving complex technical issues, collaborating with engineering teams, and contributing to the development of support tools and knowledge management systems.



Key Responsibilities



  • Provide expert technical software support to enterprise customers, including Fortune 100 companies, ensuring timely resolution of technical issues and maintaining high customer satisfaction levels.
  • Develop a deep understanding of Splunk products and stay up-to-date with the latest features and technologies.
  • Solve complex technical problems, develop workarounds, and document customer issues to ensure seamless issue escalation and resolution.
  • Participate in online forum support and provide best practices to enhance customer experience and promote Splunk's expertise.


Requirements



  • Proven experience with UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS operating systems.
  • Understanding of regular expressions (Regex) and Python scripting languages.
  • Knowledge of Perl, shell scripting, XML, HTML, Business Intelligence, and networking concepts.
  • Excellent English communication skills and ability to articulate complex technical information effectively.
  • Flexibility to work in a fast-paced technical environment and adapt to changing priorities.
  • Bachelor's degree in Engineering or Computer Science or equivalent work experience.


Salary Estimate


The estimated salary range for this position is $80,000-$110,000 per year, depending on location and experience.



About Working at Splunk


Splunk offers a dynamic and collaborative work environment, where you can grow your career and contribute to innovative projects. We prioritize employee well-being and offer benefits such as flexible working hours, professional development opportunities, and a comprehensive health insurance package.



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