Global Solutions Coordinator

hace 15 horas


Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo

We're looking for a passionate and analytical problem solver to help us empower our Team Members, people processes, and technology globally.

As a Global Solutions Coordinator, you will provide critical support to our team by troubleshooting questions using critical analysis and problem-solving skills.

You will consult with assigned business units to resolve challenges and business problems by developing and implementing proactive solutions as needed.

Additionally, you will educate Team Members on policies, procedures, and self-service tools available.

Some of the key responsibilities include:

  • Providing Team Member support by ensuring all incoming questions are fully addressed in a timely manner.
  • Troubleshooting Team Member questions using critical analysis and problem-solving skills to resolve the issue before escalating or routing up to another department.
  • Consulting with assigned business units to resolve challenges and business problems by responding, developing, implementing, and executing proactive solutions as needed.

What does this role require?

We're seeking someone with strong attention to detail, effective communication skills, and a proven problem-solving ability.

Additionally, we're looking for someone who is highly proficient with technology, Microsoft Excel, and data analysis, as well as able to work both independently and as a member of the team.

The ideal candidate will have at least two years of experience working with Team Members, data, and/or systems.

**Estimated Salary:** $60,000 - $80,000 per year, depending on location and experience.

Benefits include a competitive salary, comprehensive health insurance, retirement plan, and opportunities for professional growth and development.



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